Accounts Receivable, Administrative Skills, American Dental Association (ADA), Claims Management, Co-Payments, Coaching, Communication Skills, Compensation and Benefits, Customer Support/Service, Dental Insurance, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Leadership, Medical Records, Mentoring, Metrics, OSHA, Operational Support, Organizational Skills, Patient Care, Philosophy, Reconciliation, Record Keeping, Schedule Development, Team Building, Telephone Skills, Treatment Plan, Vision Plan
Lead Patient Care Coordinator
Dental Office | Front Office Leadership
Pay & Schedule
- Pay: $18-$22 an hour
- Schedule: Monday through Friday from 7:30am to 5pm
About the Role
We’re seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you’ll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up.
Key Responsibilities
- Greet all patients warmly and ensure a positive first impression
- Manage appointment scheduling to meet daily, monthly, and yearly metrics
- Present treatment plans, discuss financial options, and handle objections with confidence
- Verify insurance benefits, manage claims, and oversee AR follow-up
- Coordinate patient referrals, track unscheduled treatments, and maintain 90% case acceptance
- Collect co-pays, manage Care Credit, and ensure accurate financial records
- Ensure phones are answered promptly and front desk is consistently staffed
- Maintain updated patient records and organized workspaces
- Participate in and lead daily huddles, sharing key updates and patient info
- Ensure HIPAA and OSHA compliance and uphold practice policies
- Request reviews and referrals from satisfied patients
- Support end-of-day procedures and assist with cash reconciliation
- Guide and support team members with training, coaching, and performance feedback
- Collaborate with the clinical team to ensure smooth patient flow and communication
- Assist with cleaning duties and maintaining a professional environment
- Lead by example in punctuality, professionalism, and adaptability
- Complete assigned reports and contribute to improving office systems and workflows
What We’re Looking For
- Strong leadership and team development skills
- Excellent communication, customer service, and phone etiquette
- Proficiency in dental terminology, ADA codes, and insurance processes
- Organized, proactive, and solution-focused mindset
- Ability to work independently and collaboratively in a team setting
- Previous experience in a dental office front desk role required; leadership experience preferred
Benefits
- Competitive Salary
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Perks & Discounts
If you're passionate about providing top-tier patient service and leading a front office team with excellence—we'd love to meet you!
Apply today and help shape the future of exceptional dental care!
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Sundance Dental Care of Bloomfield