Lead Operations Analyst

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Lead Operations Analyst is a business operations–focused role embedded within Technology and IT. This role partners closely with Finance, HR & Recruiting, Procurement, Legal, and Information Security teams across the globe to align technology operations with business strategy, financial goals, and compliance requirements.

You will own key cross-functional operational domains, drive standardization and process improvements, and leverage data to inform decisions, optimize spend, and improve the overall efficiency and effectiveness of Tech and IT operations.

Cross-Functional Business Partnership

• Act as a primary business operations partner to Tech/IT leadership and global stakeholders in Finance, HR & Recruiting, Procurement, Legal, and InfoSec.
• Translate business needs and policies (budget, headcount, contracts, compliance, security) into clear Tech/IT operational requirements and action plans.
• Facilitate global alignment on standards, processes, and reporting across regions and business units.

Ownership & Process Improvement

• Own and govern core Tech/IT business operations processes such as:
• • Technology budgeting and forecasting support
  • Headcount planning and tracking in partnership with HR & Recruiting
  • Vendor and contract operations in partnership with Procurement and Legal
  • Access, compliance, and security-related operational workflows with InfoSec
• Map current-state processes, identify gaps and pain points, and lead end-to-end process improvement initiatives to:
• • Increase efficiency and automation
  • Improve data quality and controls
  • Reduce operational and compliance risk

Data & Business Impact Analysis

• Design and maintain operational and financial reporting for Tech/IT (e.g., spend, headcount, vendor usage, operational KPIs).
• Use advanced Excel and data analytics to:
• • Analyze trends and variance vs. budgets/forecasts
  • Model business scenarios and quantify impact of operational changes
  • Identify optimization opportunities (cost, productivity, risk reduction)
• Present insights and recommendations to Tech leadership and partner functions in a clear, concise, and business-focused manner.

Project & Portfolio Management

• Lead or coordinate cross-functional projects involving Tech/IT and partner teams (Finance, HR/Recruiting, Procurement, Legal, InfoSec), ensuring clear scope, timelines, and ownership.
• Track and report on progress, risks, and dependencies for key Tech/IT business operations initiatives.
• Ensure that process and tooling changes are documented, communicated, and adopted globally.

Communication & Change Management

• Serve as a bridge between technical and non-technical stakeholders, ensuring shared understanding of objectives, constraints, and outcomes.
• Develop clear documentation, playbooks, and communications to support new or updated processes across regions.
• Champion a culture of ownership, accountability, and continuous improvement within Tech/IT business operations.

• 6+ years experience in Business Operations, Tech/IT Operations, FP&A support, or similar cross-functional role, ideally within a technology-driven or SaaS organization.
• Advanced Excel skills, including:
• • Complex formulas and nested functions
  • Pivot tables and advanced charting
  • Data cleansing, transformation, and modeling for decision support
• Demonstrated data analytics experience, including:
• • Working with operational and financial datasets
  • Building and maintaining reports/dashboards for leadership
  • Turning analysis into actionable business recommendations
• Proven project management experience:
• • Leading cross-functional initiatives across multiple departments and/or regions
  • Managing timelines, dependencies, and stakeholders
  • Delivering measurable business outcomes
• Strong cross-functional communication and collaboration skills:
• • Comfortable engaging with Finance, HR & Recruiting, Procurement, Legal, and InfoSec stakeholders
  • Able to distill complex data and technical context into clear business narratives
• Clear ownership mindset with a track record of:
• • Taking responsibility for defined domains or processes
  • Proactively identifying and solving problems
  • Following through to implementation and adoption

Preferred Qualifications

• Experience supporting or partnering directly with Finance, HR/Recruiting, Procurement, Legal, and/or InfoSec.
• Experience with data visualization / BI tools (e.g., Tableau, Sigma, or similar).
• Exposure to global operations, including working across time zones

Success in this Role:

• Strong, trusted partnerships between Tech/IT and Finance, HR & Recruiting, Procurement, Legal, and InfoSec.
• Standardized, efficient, and well-documented Tech/IT business operations processes adopted across regions.
• Data-driven decision making in Tech/IT that clearly connects operational choices to financial, risk, and business impact.
• Measurable improvements in cost efficiency, process reliability, and stakeholder satisfaction with Tech/IT operations.

Hybrid: 2 days in office

Physical Demands
We are not able to offer sponsorship for this position