Lead Medical Office Assistant

Lead Medical Office Assistant

Hematology Oncology

Mercy Hospital – Cancer Institute

The Cancer Institute at Mercy Hospital is nationally recognized by the Commission on Cancer of the American College of Surgeons (COC) and National Accreditation Program for Breast Center (NAPBC), earning the Outstanding Achievement Award for 15 consecutive years. Our institute delivers comprehensive, patient-centered oncology care in a modern, community-based setting with access to advanced technology, clinical trials, and multidisciplinary expertise.

We are seeking a Lead Medical Office Assistant to join a collaborative and highly specialized oncology team.

• Work alongside 3+ Medical Oncologists and multiple on-site oncology subspecialists
• Practice in a state-of-the-art Cancer Institute
• Strong multidisciplinary support, including:
• • Nurse navigators
  • Oncology-specialized social workers
  • Onsite lab and infusion pharmacy
  • Nutrition, wellness, survivorship, and support group programs
• Access to clinical trials and cutting-edge cancer research

Position Overview

The Medical Office Assistant (MOA) is an integral member of the clinical care team, committed to providing high-quality, patient-centered care. Under the supervision of licensed providers and the practice manager, the MOA performs clinical and support duties in accordance with NYS guidelines within a team-based, integrative care environment. The MOA supports efficient patient flow, patient safety, satisfaction, and assists with front-end duties as needed.

• The Lead MOA will perform various administrative and clinical duties under direction of their supervisor.
• Take a lead role in training of newly hired MOA.

• Present as a Safety Coach – Guide, support, and encourage staff to follow safe practices and minimize potential risks to patients and staffs.
• Prepare and maintain exam rooms, equipment, supplies, and medications per protocol.
• Greet, identify, and escort patients; explain role and procedures.
• Collect and document patient data including vitals, medications, allergies, and chief complaints.
• Perform pre-visit planning and identify care gaps.
• Assist providers with in-office procedures and diagnostic testing (e.g., EKGs, lab collection).
• Collect, process, and document laboratory specimens.
• Monitor EHR messages, health reminders, and delegated tasks per provider direction.
• Maintain infection control, safety, and aseptic technique standards at all times.
• Participate in team huddles, meetings, and orientation of new staff.

Practice Operations

• Support efficient patient flow and clinical operations.
• Operate and maintain clinical equipment; report maintenance issues.
• Manage inventory, ordering, stocking, and expiration monitoring of supplies.
• Ensure proper disposal of biohazard and infectious waste.
• Assist with front-end duties including greeting patients, answering phones, and insurance verification.
• Perform other duties as assigned.

Qualifications & Skills

• Completion of a NYS-accredited Medical Assistant program required.
• High School Diploma or GED required.
• Current BCLS certification (AHA, in-person only).
• National Medical Assistant certification preferred.
• Proficiency in phlebotomy, EHR systems, aseptic technique, and clinical equipment.
• Strong communication, organization, and multitasking skills.