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Lead Medical Assistant - Primary care

Providence St. Joseph Health

Bellevue, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Ambulatory Care, Basic Life Support (BLS), Best Practices, Certified Medical Assistant, Clinical Competency, Clinical Medicine, Clinical Practices/Protocols, Clinical Support, Clinical Training, Clinical Validation, Coaching, Communication Skills, Community and Social Services, Customer Support/Service, Diversity, Epic Systems, Federal Laws and Regulations, Genetics, Healthcare, Healthcare Quality, Hospital, Leadership, Medical Assistance, Mentoring, Nonprofit, Onboarding, Patient Care, Primary Care, Safety/Work Safety, Social Work, Teach Graduate Students, Training Program, Training/Teaching
LOCATION
Bellevue, WA
POSTED
30+ days ago
Description

The Lead Medical Assistant for Primary Care Enhanced Onboarding plays a pivotal role in shaping the first impression and longterm success of our new caregivers. This role blends clinical expertise, coaching, and operational leadership to deliver a consistent, highquality onboarding experience that accelerates confidence, competence, and connection to our culture. Serving as a subjectmatter expert and frontline mentor, the Lead MA partners closely with clinic leaders and educators to reinforce best practices and bridge training from the classroom to realworld clinic operations. If you're passionate about developing people, elevating practice standards, and influencing care delivery at scale, this role puts you at the center of meaningful change.

At Providence Swedish, caregivers aren't just valued - they're the heartbeat of everything we do. Join Primary Care at Swedish and be part of a missiondriven team delivering patientfocused, wholeperson care in a culture that champions trust, collaboration, and respect. This is a place where your ideas matter, your impact is visible, and your growth is actively supported - because empowering caregivers is how we deliver exceptional care.

Required Qualifications:

Coursework/Training Graduate of an accredited school that includes hands on training in a clinical setting for medical assistants

Coursework/Training Graduate of a registered medical assistant apprenticeship program

Coursework/Training Has completed two years of medical training in the United States Armed Forces

Upon hire: Washington Medical Assistant Certification

Within 30 days of hire: National Provider BLS - American Heart Association

3 years medical assisting experience in a clinic setting.

3 years experience in providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.

6 months working experience in a PSJH clinic within the last 3 years, OR 18 months experience in a Lead MA role in a clinical setting in lieu of

Preferred Qualifications:

Upon hire: National Medical Assistant Certification

Primary Care medical assisting experience, with demonstrated proficiency in highvolume ambulatory clinic workflows

Prior experience serving in a Lead MA, Senior MA, Preceptor, Trainer, or informal leadership role, supporting onboarding, mentoring, or skills development of peers

Experience designing, delivering, or supporting structured onboarding and training programs, ideally at scale or across multiple clinics

Strong coaching and facilitation skills, with the ability to teach adult learners and translate clinical standards into practical, realworld application

Advanced knowledge of Primary Care workflows, including Epic (AMB), inbasket management, clinical skills validation, and scopeofpractice standards

Demonstrated ability to partner with clinic leaders, educators, and interdisciplinary teams to standardize workflows and reinforce best practices

Comfort working in ambiguity and fastpaced environments, balancing training responsibilities with frontline clinical support as needed

Strong communication and changemanagement skills, with the confidence to model expectations, provide feedback, and influence practice adoption

Experience supporting quality, safety, or processimprovement initiatives within an ambulatory care setting

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 420975

Company: Swedish Jobs

Job Category: Patient Care (Non-Acute)

Job Function: Clinical Care

Job Schedule: Full time

Job Shift: Day

Career Track: Clinical Support

Department: 3908 PRIMARY CARE WA BELLEVUE

Address: WA Bellevue 1200 112th Ave NE

Work Location: Bellevue Commons-Bellevue

Workplace Type: On-site

Pay Range: $31.56 - $48.29

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

About the Company

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Providence St. Joseph Health