21890 Colorado AvenueP.O. Box 737 PH 559 693 -2462 San Joaquin CA 93660 FAX 559 693 -3005 JOB DESCRIPTION POSITION LEAD MEDICAL ASSISTANT REPORTS TO HEALTH CENTER MANAGER POSITIONS SUPERVISED NONE CLASS REGULAR CAT FULL -TIME NON -EXEMPT BASIC FUNCTIONS Under the direct supervision of the Health Center Manager the Lea d Medical Assistant Lead MA will provide support to the Medical Providers and the Health Center Managers with daily procedures related to patient care. DUTIES AND RESPONSIBILITIES 1. Act as the first level contact for the providers and staff in troubleshooting issues with b ack office operations. 2. Assist Health Center Manger with provider and support staff schedules. 3. Provide training for new medical assistants and externship students e.g. safety orientation infection control MA skills testing etc.. 4. Maintain optimal levels of medical and office supplies for the clinic. 5. Perform weekly medication audits to remove expired medication. 6. Communicate and monitor new clinical processes to the departmentunit and assist with implementation. 7. Ensure smooth office operations which suppo rt teamwork and generate a positive attitude between front and back office staff. 8. Perform monthly clinic audits preparation for Joint Commission Audits Crash Cart Narcotic Drug Audits RefrigeratorFreezer Temperature LogAudit Biohazards LogAudit et c. 9. Coordinate completion of items on Medical Assistant task list. 10. Provide ongoing training sessions and distribute new information to providers and staff through trainings and communications. 11. Demonstrate use of and maintain inventory of all clinical forms for charts quality and proper usage with the organization. 12. Assure medical assistant staff have cleaned exam tables after each patient and exam rooms are fully stocked with all necessary items. 13. Act as a liaison between Administration and Clinical Staff. 14. Report outstanding equipment issues to Health Center Manager and Chief Medical Officer to ensure repairs are done. 15. Assist with inventory and ordering of supplies. 16. Review and make certain that chart documentation is completed accurately and all necessary docu ments are attached. 17. Review all patient charts on a daily basis for completion and confirm all necessary forms are completed and placed in the charts. 18. Monitor staff customer service address patient and employee issues and complaints. 19. Possess knowledge of s afety and OSHA practices. 20. Demonstrate full understanding and knowledge on the Medical Assistant task list. 21. Ensure the proper disposal of all contaminated or potentially contaminated materials in accordance with Medical Department directives center policy as well as state and federal regulations. 22. Perform all function in full compliance with the centers and the Medical Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions. 23. On a tem porary basis may be required to work at any satellite facility. 24. Contribute to team effort by assisting other departments as needed and while maintaining confidentiality of VHTs business. Job Description Lead Medical Assistant Page 2 25. Work cooperatively with all staff members and outside sources in a professional manner to deliver a high level of service. 26. Observe and practice all VHT Patient Experience Service Standards as outlined in World Class Practices My Commitment to Care which I have read and signed. Practice CICARE when interacting with pa tients their families visitors or internal customers. 27. Practice CICARE phone etiquette during all phone interactions. 28. Always exercise courtesy whenever patients family members visitors and co -workers are present. 29. Respect privacy and dignity of our pa tients family members visitors and co -workers. 30. Maintain professionalism in the presence of patients their families visitors and co -workers. 31. Act as a role model verbally and behaviorally demonstrating skill enthusiasm positive problem solving commi tment and loyalty to the profession and the organization. 32. Engage as a member of the care team caring for individuals in the community 33. Prep for and lead daily huddles 34. Promote and educate on evidence -based preventive care chronic care needs and self -manag ement support 35. Deliver clinical screening tests and immunizations 36. Follow applicable regulations Joint Commission OSHA HIPAA and CLIA. 37. Serves and protects the practice by adhering to professional standards policies and procedures federal state and l ocal requirements and The Joint Commission Accreditation of Healthcare Organization standards. 38. Perform other related duties which may be inclusive but not listed in the job description. MINIMUM QUALIFICATIONS 1. Completion of accredited Medical Assistan t program preferred employee may be trained on the job in compliance with State regulations if needed 2. Current Basic Life Support card 3. Minimum one 1 year work experience 4. Willingness to work well with other healthcare providers 5. Commitment to the concept o f preventative medicine and team approach to healthcare delivery 6. Willingness to participate aggressively in the expanded role of the medical assistant 7. Ability to learn about patients and their problems 8. Strong customer service skills preferably within a se rvice industry 9. Ability to communicate effectively both verbal and written 10. Must have strong organization skills ability to multi -task 11. Modern office practices and procedures including email 12. Fluent conversational EnglishPunjabi or EnglishSpanish is pr eferred 13. Ability to be flexible with work schedule and available to work at all site locations 14. Must have own transportation valid California Drivers License and current proof of automobile insurance coverage 15. Demonstrated ability to provide world -class pat ient experience using CICARE principles and practices. Ability to be proactive and to go above and beyond the call of duty take initiative to provide a world class patient experience in all encounter s via email phone or in person TYPICAL WORKING CONDITI ONS The office setting is a normal work environment. Occasionally work during early morning evening or weekend. May be subjected to temperature variances in the office. TYPICAL PHYSICAL DEMANDS Requires sitting standing or walking for up to eight hours a day. Some bending stretching or reaching may be necessary. Lifting up to 40 pounds may be required on occasion. Vision must be correctable to 2020 and hearing must be in the normal range for telephone contact. WORK ENVIRONMENT The work en vironment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functi ons. Job Description Lead Medical Assistant Page 3 While performing the duties of this job the employee may come in contact with hazardous equipment such as liquid nitrogen cleaning agents and sharps. The noise level in the work environment is usually moderate but may become excessively loud with the increased patient flow during a busy clinic day. I the employee understand the responsibilities and standards of my position as listed above and I agree to fulfill them to the best of my ability. I understand I am an at -will employee and can be t erminated at any time with or without cause. I also understand the Valley Health Team Inc. will not be responsible in any manner for terminations which are due to defunding of Federal or State Contracts. I also agree that the VHT Board of Directors have the right to modify the Personnel Policies which govern my employment at any time. This organization is an Equal Opportunity Employer. It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race age color sex religion national origin or other protected classification. ____ Employees Signature Date