PURPOSE
This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on system analysis, pneumatics, solutions, and mentoring of resources.
ESSENTIAL DUTIES
• Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives. • Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers. • Communicate technical knowledge and specification to an extended audience, technical and non-technical of internal and external customers. • Read and interpret pneumatic schematics. • Troubleshoot pneumatic circuits. • Review and interpret data utilizing corporate management system software that include CAD models and product documentation. • Perform guided and/or independent research on a variety of topics and provide summarized data results. • Complete assigned tasks while providing suggestions for improving departmental processes. • Hands on technical support for an extended audience, technical and non-technical of internal and external customers. • Participate on and/or lead teams to accomplish tasks, processes, and corporate directives. • Travel mainly for the purpose of training customer support or trade shows.
LESS THAN 25
• All other duties as assigned. • Record daily activities.
PHYSICAL DEMANDS
WORK ENVIRONMENT
• Capacity to work indoors in an office, laboratory, and/or manufacturing environment. • Ability to work in a stationary position for prolonged periods of time. • Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
• Bachelors degree in a mechanical or technical engineering discipline or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. • Novice understanding of the product development process. • Competent understanding to apply project management principles, methodologies, and documentation. • Novice understanding of CAE tools and results as applied to the product application process. • Novice understanding of tolerance as it relates to design intent. • Competent understanding of common industrial processes and/or controls. • Competent understanding of material and component options by application. • Competent understanding of schematics. • Competent in conducting research using corporate resources. • Fluent at efficient use of time to effectively plan and execute multiple duties. • Fluent to utilize basic inspection equipment in a laboratory environment (calipers, micrometers, flow meter, voltmeter, etc.). • Competent to utilize advanced inspection equipment in a laboratory environment (microscopes, CMM, Contour, Roundness, Measuring Instruments, etc.). • Fluent ability to communicate utilizing corporate office software. • Fluent ability to take verbal and/or written direction on tasks, training, or departmental and company policies. • Fluent ability to communicate in English with internal and external customers tactfully and professionally.
4 years preferred relevant work experience.
For internal use only Engineer001