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Lead Lifestyle Advisor – Sales & Client Experience

Ncognito USA, LLC

Wellington, FL

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JOB DETAILS
SKILLS
Best Practices, Coaching, Communications Software, Consultative Sales, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Detail Oriented, Exceeded Sales Goal, Fitness, Incentive Programs, Lead Generation, Leadership, Massage Therapy, Mentoring, Metrics, Onboarding, Operations Processes, Organizational Skills, People Management, Relationship Management, Sales, Sales Closing Skills, Sales Cycle, Sales Management, Sales Prospecting, Sales Strategy, Scripting (Scripting Languages), Training/Teaching, Up-Selling
LOCATION
Wellington, FL
POSTED
4 days ago
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Wellness resources

Lead Lifestyle Advisor – Sales & Client Experience


Benefits


  • Competitive Base Salary + Uncapped Performance Bonuses

  • Clear Leadership & Advancement Pathways

  • Paid Training & Professional Development

  • Wellness & Studio Membership Perks

  • Performance Recognition & Incentive Programs

About the Role


As a Lead Lifestyle Advisor at Ncognito USA, LLC, you are more than a sales associate — you are a revenue driver, client experience leader, and culture ambassador. This role is designed for high-performing individuals who excel in consultative sales, relationship management, and team influence.


You will serve as the primary point of connection for prospective and existing clients seeking to elevate their health, mobility, and overall wellness. This is a high-impact, client-facing leadership position focused on driving membership growth across massage therapy, stretch therapy, personal training, and group coaching services.


You will thrive if you are energized by targets, confident in closing sales, and passionate about creating exceptional in-person experiences that convert visitors into long-term members.


Key Responsibilities


  • Lead Membership Sales Strategy by confidently presenting and closing stretch, massage, and training memberships.

  • Conduct premium studio tours and wellness consultations that convert prospects into committed members.

  • Own the full client sales lifecycle — lead generation, follow-up, conversion, onboarding, and retention.

  • Serve as a Keyholder, responsible for opening and closing the studio, securing the facility, and completing all start-of-day and end-of-day operational procedures accurately.

  • Oversee shift transitions, cash-handling standards, and studio presentation to maintain a premium client experience.

  • Mentor and support front desk staff on sales scripts, communication standards, and client engagement best practices.

  • Maintain expert-level knowledge of all services, packages, and promotions.

  • Track leads, conversion metrics, and follow-ups using CRM and scheduling systems.

  • Collaborate with therapists, trainers, and management to optimize client satisfaction and retention.

  • Identify upsell and cross-sell opportunities aligned with client goals.

  • Participate in advanced sales and leadership training.

  • Contribute ideas to improve studio revenue, client flow, and operational efficiency.

Ideal Candidate Profile


  • Proven Sales Closer with 2+ years of consultative or membership sales experience (fitness, wellness, hospitality, or luxury services preferred).

  • Demonstrated ability to meet or exceed revenue targets.

  • Natural leader who can influence team performance without formal authority.

  • Highly organized with exceptional follow-up discipline and attention to detail.

  • Confident communicator with strong emotional intelligence and rapport-building skills.

  • Tech-comfortable with CRM platforms, scheduling tools, and communication software.

  • Passionate about health, fitness, and personal development.

  • Energetic, polished, and professional in appearance and demeanor.

Requirements


  • Full Saturday orSunday availability — non-negotiable

  • Flexibility for evenings and additional weekends as needed

  • Ability to thrive in a fast-paced, performance-driven environment

  • Reliable transportation and strong punctuality

  • Prior keyholder, shift lead, or supervisory experience preferred

  • Ability to independently open and close the studio, including early morning or evening shifts

  • Willingness to participate in ongoing training and leadership development

About Us


Ncognito USA, LLC has been a trusted leader in wellness for over 18 years, empowering clients through massage therapy, assisted stretch, functional training, and holistic health solutions. Our studio is built on results, relationships, and a growth-oriented culture where high performers are recognized and advancement is earned. Team members don’t just hold jobs here — they build careers while making a measurable impact on people’s lives.

About the Company

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Ncognito USA, LLC