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Lead IT Telecom Architect

Magellan Health Services, Inc.

Scottsdale, AZ

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JOB DETAILS
JOB TYPE
Full-time
LOCATION
Scottsdale, AZ
POSTED
30+ days ago
Lead IT Telecom Architect will design, build, and optimize complex Telecommunications and Contact Center architecture to meet business goals, ensuring scalability, security, and performance by translating needs into technical designs, selecting tech, overseeing deployment, documenting systems, and staying current with new trends. This position will bridge business needs and technology, collaborating with engineers, stakeholders, and vendors to deliver robust, efficient Telecommunications and Contact Center architecture solutions.

Key Responsibilities

  • Design & Strategy:Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI.
  • Requirements Analysis:Translate business objectives and technical needs into actionable designs.
  • Technology Evaluation:Research and select appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services.
  • Implementation Oversight:Guide and supervise the deployment, integration, and testing of new systems and upgrades.
  • Documentation:Maintain detailed network diagrams, operational instructions, and configuration details.
  • Security & Compliance:Ensure designs meet industry standards, regulatory requirements, and security best practices.
  • Stakeholder Collaboration:Work with management, engineering, and vendors to align solutions with goals.
  • Troubleshooting & Optimization:Identify and resolve complex telecommunications and Contact Center issues, continuously improving efficiency and reliability.
Typical Day-to-Day
  • Analyzing business needs and existing systems.
  • Creating architecture diagrams and technical specs.
  • Meeting with teams to present solutions.
  • Overseeing implementation & troubleshooting.
  • Researching new technology.

This position provides architecture support for one or more concurrent projects across multi-platform and business area solutions.
  • Drive detailed and evolutionary designs and architectures of complex solutions involving at least two of the following domains within a solution: Application, Infrastructure, Security, Database or Business Process.
  • Lead the definition and communication of IT architecture and solutions for IT Leaders and development teams.
  • Mindful of the Healthcare Industry and Digital Health trends.
  • Other duties as assigned.
The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities
4+ years related experience including a minimum of 2+ years designing, building and deploying software in IT.
Expert in modern technologies and languages, development patterns, data modeling, cloud/PaaS and application integration technologies.
Critical Thinker.
Demonstrated problem solving techniques.
Experience leading cross functional project teams, workgroups.
Strong verbal and written communication skills.

General Job Information

Title
Lead IT Telecom Architect

Grade
30

Work Experience - Required
IT

Work Experience - Preferred

Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelor's, Bachelor's - Computer and Information Science

Education - Preferred

License and Certifications - Required
TOGAF - The Open Group Architecture Framework - EnterpriseEnterpriseEnterprise

License and Certifications - Preferred
AWS - Amazon Web Services Certified Developer - Associate - EnterpriseEnterpriseEnterprise, AWS - Amazon Web Services Certified Solutions Architect - Associate - EnterpriseEnterpriseEnterprise, AWS - Amazon Web Services Certified SysOps Administrator - Associate - EnterpriseEnterpriseEnterprise

Salary Range

Salary Minimum:
$105,230
Salary Maximum:
$178,890

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

About the Company

M

Magellan Health Services, Inc.

Magellan Health Services is a leading specialty health care management organization with expertise in managing behavioral health, radiology and specialty pharmaceuticals, as well as public sector pharmacy benefits programs. We deliver innovative solutions to make a positive impact on the cost and quality of health care, keeping the best interests of the people we serve at the center of our decision-making. The breadth of our offerings, depth of expertise, clinical excellence and smart, talented employees is what makes us unique.

Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment where we value professional growth and development, total health and wellness, rewards and recognition and employee unity. Magellan is a place where you can thrive.

Magellan is proud to be a founding member of Hero Health Hire, a coalition of health care companies committed to recruiting, hiring and training veterans, wounded warriors and military spouses. We are also proud to be an Equal Opportunity Employer.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Healthcare Services
FOUNDED
1969