Lead, Infrastructure Platform Engineer

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Your career starts here. Help us build and deliver innovative payment solutions.

This role is based in Jacksonville, Florida and offers a hybrid work environment of 3 in office days and 2 remote working days during the work week.

The Infrastructure Platform Engineering team is a new initiative within Paysafe Technology Operations to provide a modern Self-Service Provisioning platform, tooling and lifecycle management of SaaS Infrastructure that would benefit hundreds of developers, SRE, Operations and Security teams. We are currently seeking a Lead Platform Engineer who brings knowledge and experience in infrastructure engineering across global tech operations to build a self-service platform in effort to drive automation. This opportunity will see you involved in building a global, multi-stack self-service platform. The successful candidate will bring global infrastructure experience, Multi-cloud and DevOps expertise, cross functional leadership and architecture responsibilities and High-impact, greenfield project scope.

• Designs, builds, and maintains software development platforms including managing configurations across various environments, ensuring applications run smoothly.
• Optimizing the platform with self-service actions for developers to work efficiently and autonomously.
• Collaborating across departments by working closely with architecture and support teams to deliver secure, reliable, and scalable solutions across a mix of traditional (data centers, backup/restore, compute) and modern technologies (cloud, containerization, serverless).
• Advocating for modern tools and automation making development more efficient.
• Empowering developers with self-service tools ensuring developers can easily manage their services and infrastructure, reducing bottlenecks, and boosting productivity.
• Reducing cognitive load and technical debt by standardizing workflows and ensuring adherence to best practices reduce costly human errors and replicate and validate configs across DR and globally distributed sites.
• Encouraging collaboration by standardizing best practices, automating and/or documenting processing hence reducing silos.

Required Skills

• Bachelor's degree in Computer Science, Engineering or a related field of study
• 10 years of software engineering experience with at least 2 plus years of experience in platform engineering with self-service solutions
• SaaS solution experience with a large multinational company
• Proficiency in more than 2 low-level coding languages like Python, Java, C++, Go, or Bash.
• Experience with Internal Developer Platform tooling(IDP), Workflow automations, build applications, and debug complex systems, enabling you to streamline infrastructure and optimize workflows.
• Cloud computing expertise (AWS, Azure, GCP) Experience in core AWS services (VPC, RDS, S3, IAM, EKS, EC2, CloudWatch).
• Experience with operationalizing IaaS and PaaS solutions is critical for deploying, scaling, and maintaining cloud-based applications.
• Hands-on experience with Kubernetes and container orchestration managing production clusters and leveraging cloud-native tools.
• Infrastructure as Code (IaC) experience with Terraform, Ansible automating Compute, Networking, Continuous Deployment pipelines for SaaS delivery.
• Implementation experience Platform Engineering libraries like Pulumi, SpaceLift etc.
• Networking and Linux administration experience with a solid grasp of networking protocols (TCP/IP, DNS, HTTP) and Linux administration.
• Experience managing and configuring DNS services like Route 53 or Cloudflare, combined with understanding security practices like RBAC, AD Integration, Domain Controller.
• CI/CD pipeline management with one or more GitHub, GitLab, Jenkins, JFrog, AWS CI/CD Tools etc.

Experience with CI/CD tools like GitHub Actions, Argo Workflows, and Jenkins is essential for automating deployment processes. You should know how to set up and manage these pipelines to ensure smooth, reliable software delivery.

• Experience implementing Monitoring and logging tools like Datadog, Grafana, ELK, is crucial to managing integrations for reliability improvements. Should have experience in advanced topics like Event Management architecture, Service Maps, MTTD/MTTR reduction.
• Experience with microservices and distributed systems - Experience working with microservices and distributed systems at scale is highly advantageous. You need to understand the architecture and performance demands of large, complex systems to ensure reliability.
• Experience Integrating Security Controls into Code-to-Cloud journey with experience in EDR/XDR tooling, Cloud Security Posture Management, Windows and Linux Access Control
• PKI, Certificate Lifecycle Management, Secrets Management, Azure Key Vault, AWS Certificate Manager, HashiCorp Vault.
• Experience in leading cross-team projects, managing timelines, resources, and communicating progress or risks to stakeholders effectively.
• Participation in On-call SRE role, Incident management, Root-Cause-Analysis.
• Experience in Agile practices like Scrum and Kanban and ability to guide both junior or senior developers.

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.