Job Description
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Job Title: Lead Infrastructure Engineer - Endpoint
Posting Start Date: 4/3/26
Job Description:
Job Information
Salary Range: $101,490 - $120,000
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Serve as the technical lead for the Endpoint team, owning the strategy, architecture, and day-to-day delivery of enterprise Endpoint and/or VDI services. This role defines and enforces endpoint standards across Windows, macOS, iOS, and Android, ensuring devices are secure, compliant, reliable, and consistently configured throughout their lifecycle (provisioning, enrollment, patching, upgrades, break/fix, and retirement). The Lead Infrastructure Engineer partners closely with Service Desk, Field Support, Cyber Security, and key vendors to coordinate service delivery, drive continuous improvement, and provide senior-level escalation for complex incidents and systemic issues. Core responsibilities include administration and optimization of the enterprise endpoint management ecosystem (device management, identity/access integrations, and endpoint analytics/automation services), including building and maintaining device profiles, compliance policies, security baselines, certificates, and conditional access controls; packaging and deploying applications and updates; and using telemetry and analytics to improve performance and end-user experience. For VDI, the role leads the engineering and operational support model, including image and application delivery, access workflows, performance and capacity considerations, and alignment with identity, networking, and security requirements. The position also produces and maintains technical documentation, operational runbooks, and standards, and mentors team members on tooling, troubleshooting, and best practices.
Key Accountabilities
Develop, document, and enforce endpoint and VDI policies, procedures, and technical standards to ensure secure, compliant, and consistent configurations across Windows, macOS, iOS, and Android. Maintain operational runbooks and SOPs (including provisioning, enrollment, patching, software deployment, access controls, and incident response), align standards with Security and audit requirements, and drive adherence through reviews, continuous improvement, and change control.
Act as an expert in a particular field of knowledge [this may be a business/functional area and/or a particular technology] and provide detailed information and advice as necessary in that specialization to achieve business outcomes. Develop and/or promote technical solutions which support the business requirements within their area of expertise. Be accountable for specific deliverables in relation to software or web development and/or support. As needed, lead the technical activity within their area of specialization.
Knowledge/Skills
Experience/Education
Certifications & Licenses
Microsoft MCP/MCSA/MCSE or other related certifications desired
Travel Requirements
As necessary, up to 50%
Competencies
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
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