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Lead HVAC Service Technician

Kalamazoo Mechanical, Inc.

Kalamazoo, MI

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JOB DETAILS
SALARY
$115,000–$135,000 Per Hour
SKILLS
Call Monitoring, Coaching, Communication Skills, Construction, Consulting, Cross-Functional, Customer Experience, Customer Support/Service, Driver's License, Equipment Maintenance/Repair, Flexible Spending Accounts, Food Services, HVAC, Identify Issues, Leadership, Maintenance - HVAC, Maintenance Services, Mentoring, On Call, On Site Support, Problem Solving Skills, Project/Program Management, Pumps, Quality Management, Refrigeration, Sales, Team Building, Technical Leadership, Testing, Training/Teaching
LOCATION
Kalamazoo, MI
POSTED
Today
Lead HVAC Service Technician

Lead HVAC Service TechnicianAbout the Role Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team's performance, training, and culture. This is a working leadership role - not a desk job. You'll be the go-to technical authority, mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field. Core ResponsibilitiesTechnical Leadership & Field Support
  • Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues
  • Provide real-time troubleshooting support when technicians are stuck
  • Consult on repair vs. replace decisions with technicians, sales, and leadership
  • Troubleshoot anything and everything - RTUs, chillers, boilers, hydronics, controls, refrigeration
  • Provide technical consultation to construction and fast-track teams to overcome field challenges
Training, Coaching & Mentorship
  • Train and mentor service technicians through:
    • Ride-alongs
    • 1:1 technical coaching sessions
    • Real-world, on-the-job training
  • Maximize learning through live jobs, not classroom-only training
  • Identify skill gaps and proactively address them
  • Foster technician confidence, accountability, ownership, and professionalism
Team Development & Culture
  • Ensure team cohesion, alignment, and morale
  • Foster and sustain a strong customer service culture
  • Model professionalism, craftsmanship, and safety excellence
  • Participate in call monitoring and feedback to improve service quality
  • Actively set the tone for a lean, high-performance service team positioned for growth
Hiring & Capability Assessment
  • Participate in interviewing, testing, and evaluating new service technician candidates
  • Accurately assess technician capabilities and skill levels
  • Provide input on hiring, promotions, and development pacing
Cross-Functional Collaboration
  • Coordinate with:
    • Dispatcher, Admin & Office Team
    • Project Managers
    • Leadership team
  • Consult on system design, serviceability, and long-term performance implications
Required Qualifications
  • 10+ years experience as a commercial service technician in HVAC/R
  • Recognized technical expert within commercial HVAC/R
  • Strong working knowledge of:
    • RTUs, boilers, furnace/AC, AHU, pumps, fans
    • Commercial refrigeration
    • Web-based and standalone controls
  • Engineering-minded problem solver who understands systems, not just components
  • Exceptional troubleshooting ability under pressure
  • History of teaching, coaching, and developing others, & natural desire to do so
  • Strong communication skills - calm, clear, and respected
  • Safety-conscious
  • Clean driving record
Preferred Experience & Traits
  • Strong working knowledge of:
    • Chillers, cooling towers
    • Hot side food service equipment
  • HVAC Installation & construction experience
Compensation & Benefits
  • Salaried Position: $115,000 - $135,000
    • (Equivalent to $55-$65/hr; final offer based on experience)
  • Company vehicle
  • Signing or Relocation bonus available and negotiable
  • 401(k) with automatic 3% company contribution (no employee contribution required)
  • Profit sharing (historically 6%-9% of pay, paid annually)
  • 100% employer-paid health insurance
  • HSA & FSA options
  • Paid time off
  • No on-call obligation
  • Employee referral program


Compensation details: 00 Hourly Wage



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About the Company

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Kalamazoo Mechanical, Inc.