MCCS Job Opening Information
Position/GradeLEAD GUEST SERVICES AGENT (DESLK CLERK) / NF-1173-02 LocationMARINE CORPS BASE HAWAII - RECREATION LODGING Type of AppointmentREGULAR FULL-TIME (35 - 40 HOURS WEEKLY)Open Date06/08/2026
First Cut Off Date
Close Date
06/22/2026 1159 EST (FOR FIRST CONSIDERATION)
07/06/2026 1159 EST (FOR FINAL CONSIDERATION)
Who May ApplyALL QUALIFIED CANDIDATESSalary$20.50 PER HOURHours of OperationSUNDAY - SATURDAY ALL SCHEDULED SHIFTS, HOURS SUBJECT TO CHANGE BASED ON BUSINESS REQUIREMENTS[X] Resume Required[X] Background Check Required[X] Selective Service Registration Required for Males 18 Years of Age or Older Born After Dec. 31, 1959
[X] Military Spouse Preference eligibility.
PCS orders & Application for Military Spouse Preference must be uploaded with submitted online job application to be considered for Military Spouse Preference.
MSP Application: https://careers.usmc-mccs.org/careers_assets/assets/forms/Spouse-Preference.pdf
[X] Limited Exchange privileges and access to various MCCS programs
Job Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at MARINE CORPS BASE HAWAII - RECREATION LODGING. Candidates selected for this position will serve as a LEAD GUEST SERVICES AGENT (DESK CLERK).
This vacancy is also eligible for the following Employee Benefits:
Major Duties
Leads guest reception staff in accomplishment of work and attainment of service standards. Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests accounts. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.
Handles cash and is responsible for managing a change fund. Answers telephone or operate telephone system. Receives, sorts, and distributes mail. Advises manager of any maintenance or guest problems. Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, records of room¿s occupied and guest accounts.
Sells retail and sundry merchandise. Restocks sundry or retail shop, and present merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders.
Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter and debris as required.
May work any shift as required, including overnight shifts.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Performs other related duties as required.
Performs duties independently within the framework of prescribed procedures. Works with specific oral and written instructions. Assigns duties to personnel and ensures they are completed correctly and in the allotted time given. Checks with supervisor when situations arise that have any questionable aspects to the tasks.
Qualifications
Six months experience of operating a computer is preferred. Knowledge of basic cash handling techniques. This is a white-collar position where occasional lifting up to 20 lbs may be required. Possess ability to clearly communicate general and specific instructions, both orally and in writing. Must be able to read and understand directions on product labels and printed instructions. Knowledgeable in safe working habits, conditions, and environment. Ability to use various industrial-type equipment, to include performing minor maintenance on equipment.
How To Apply
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.