Lead Generation Specialist

What you'll do: The MAPS Inside Sales Agent is responsible for promoting and generating leads for our MAPS Coaching programs, including but not limited to: Bold, FastTrack, 30/60/90, Life Coaching and Breakthrough.

What is MAPS?: MAPS (Mega Achievement Productivity Systems) is a series of sales training and coaching programs designed to help Keller Williams agents with Business Growth, Personal Growth, Sales Growth and Business Expansion. These programs can be conducted in-person or virtually, as well as in a Skills Camp and other event settings

• Note: This position is based in Austin, TX, and is an in-office position five days a week. No remote or hybrid work options are available for this role.

Austin Texas Corporate Office-TX-CO

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition:

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working Parents)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

Business Development:

• Call Keller Williams agents who have opted-in to receiving communications from the MAPS team to generate interest in the various MAPS programs
• Build and maintain a pipeline of qualified leads to achieve and exceed sales targets
• Pass along qualified leads to our Client Experience team or Coaches based on the agent's specific needs and/or business requirements

Sales Process Management:

• Guide prospects through the entire coaching process, from initial inquiry to closing deals
• Maintain accurate records of sales activities, client interactions, and contract details in the company CRM (Zoho)

Agent Relationship Management:

• Develop strong, long-term relationships with agents to foster repeat business and referrals
• Regularly follow up with agents to ensure satisfaction with coaching and address any concerns. Identify opportunities for upgrading or cross-selling additional courses and training

Sales Target Achievement:

• Meet or exceed sales quotas and revenue targets, as set by the Sales Manager
• Track performance against goals and adjust strategies as necessary to improve sales outcomes
• Report regularly to sales management on sales activities, pipeline status, and achievements

Collaboration with Internal Teams:

• Work closely with customer service client experience and product teams to ensure alignment on sales goals and customer needs
• Provide insights on customer feedback to help improve service delivery and product offerings

Administrative Tasks:

• Complete necessary sales documentation in a timely manner
• Maintain accurate records of customer interactions and sales progress in Zoho CRM
• Other jobs and duties as assigned

Minimum Requirements

• Bachelor's degree in Business, Sales, Finance, Marketing, or related field. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of two (2) years of experience in lead generation, sales, client service/support or coaching role
• Experience creating a compelling message based on the conversation frameworks and dialogue
• Experience with creative and proactive problem-solving, and process improvement
• Proven track record of driving results and holding team members accountable for goals
• Ability to build strong relationships with partners and stakeholders quickly
• Aptitude to develop strong leadership skills in the role
• Polished and professional demeanor

Preferred Requirements

• Documented track record of successfully meeting and exceeding goals and targets
• Minimum of one (1) year of experience with a real estate team

Knowledge

• Proficiency in Microsoft Office, including Excel, Word, and Outlook

Skills

• Strong verbal, written, interpersonal, listening, and presentation communication skills
• Strong solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Strong relationship building skills, with a proactive and service-oriented approach to working with team members
• Strong project management, time management, and organizational skills, with the ability to handle multiple priorities
• Strong analytical skills, with strong attention to detail and accuracy

Abilities

• Ability to provide strong customer service through all communication mediums
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to demonstrate good judgement and effective problem-solving and critical thinking skills, with the ability to diplomatically communicate information
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.