Air Quality, Coaching, Communication Skills, Dental Insurance, Event Management, Field Sales, HVAC, Health Insurance, High School Diploma, Insurance, Lead Generation, Leadership, Life Insurance, Maintenance - HVAC, Maintenance - Plumbing, On Site Support, Organizational Skills, Performance Analysis, Performance Metrics, Project/Program Management, Retail, Retail Management, Retail Sales, Revenue Growth, Sales, Sales Strategy, Service Delivery, Team Building, Team Lead/Manager, Technical Training, Training/Teaching, Vision Plan
American Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing services in the U.S., with over 7,000 employees across 60+ service locations. We''ve been delivering exceptional service to homeowners since 1975 and are proud to be a trusted name in the industry.
We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.
What We Offer
Insurance available after 31 days of employment
Take-home company vehicle / fuel / vehicle maintenance
Low-cost medical insurance options starting at $5/week
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off and holiday pay
Company-paid life insurance
Career growth opportunities within a national service organization
Responsibilities
As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.
Recruit, train, and manage team members in the retail HVAC lead generation program
Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals
Hold regular team meetings to train, motivate, and support retail associates
Provide coaching, performance feedback, and leadership support to retail team members
Develop and implement sales strategies to increase HVAC lead generation and retail performance
Spend approximately 60-65% of time in the field supporting retail associates and store partnerships
Build relationships with retail store managers and home services teams
Track and report key performance metrics including leads generated, staffing levels, and retail program performance
Organize store events, promotions, and contests to increase customer engagement and lead activity
Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions
Qualifications
What We're Looking For:
High school diploma or GED required
Minimum of two years of demonstrated sales experience
Prior experience managing retail teams or field sales teams preferred
Strong leadership, communication, and organizational skills
Ability to work evenings and weekends as needed
Strong customer engagement and sales coaching skills
Ability to interpret training materials and support team development
This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.