Scope of PositionAs a Lead Field Service Engineer, you will help advance ALC's business through helping expand our Aftermarket Services on advanced systems. We are looking for a team member who is self‑motivated, detail oriented, customer focused, and acts as a role model for other field engineers. You will work to solve complex problems, lead the training of less experienced Field Service Engineers, and serve as a contact in the field as a product and technical expert.Essential Job FunctionsProvide solutions to complex system problems and lead others on how to resolve problems.Serve as local contact for technical issues.Mentor and develop less experienced Field Service Engineers on all field tools and technology.Perform system maintenance on field controllers, servers and workstations and field hardware.Communicate issues and recommend system enhancements, upgrades, and/or repairs.Maintains feedback of equipment scheduling and modifications needed.Manage assigned work to exceed customer's time and quality expectations.Communicate and document the status and details of the project for the customer.Provide site‑specific training to owners/operators on the upgrades/service.Required QualificationsHigh School Diploma or GED.4+ years of experience in Building Automation, HVAC, or technical field.Possess a current Driver's License and insurable by the company's insurance.Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.Preferred QualificationsBachelor's degree, associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.Advance knowledge of TCP/IP networks including wireless technologies.Ability to communicate technical information to a non‑technical audience.Able to read and understand Architectural, Mechanical, and Electrical blueprints.Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.Proficient in Microsoft 365 applications.#J-18808-Ljbffr