This position provides leadership, mentorship, and workload coordination for the ESA team and serves as the first escalation point for complex issues.Essential Job DutiesMentor and support ESAs across training, technical, and reporting domains.Coordinate workload distribution and monitor performance.Serve as escalation contact for complex issues.Represent the ESA team in Epic governance and project meetings.Performs other duties as assigned.QualificationsBachelor's degree preferred.Clinical or healthcare operations experience strongly preferred.Epic certification in assigned modules required.Minimum of 3 years Epic experience with demonstrated leadership skills required#J-18808-Ljbffr