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Lead Digital Analyst Marketing, Loyalty and Customer Analytics

Albertsons

Plano, TX

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JOB DETAILS
SKILLS
A/B Testing, Analysis Skills, Budgeting, Business Skills, Campaigns, Channel Strategies, Communication Skills, Computer Science, Consulting, Corporate Law, Cross-Functional, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Data Analysis, Data Modeling, Data Science, Data Sets, Detail Oriented, Distribution Services, Diversity, Economics, Ecosystems, Enterprise Marketing, Establish Priorities, Finance, Information Technology & Information Systems, Insurance, Leadership, Legal, LifeTime Value (LTV), Machine Learning, Manufacturing, Marketing, Marketing Strategy, Mathematics, Merchandising, Model Validation, Offshoring, Online Marketing, Operations Research, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Pricing, Problem Solving Skills, Python Programming/Scripting Language, Reporting Dashboards, Retail, Return on Investment (ROI), Scorecarding, State Laws and Regulations, Statistical Modeling, Statistics, Supply Chain, Team Player, Test Plan/Schedule, Time Management, Trend Analysis, eCommerce
LOCATION
Plano, TX
POSTED
6 days ago
Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, weare looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to workin a fast-paced, dynamic environment that's constantly evolving.

Albertsons Companies is seeking an experienced Lead Digital Analyst to join our Enterprise Marketing Analytics team. In this role, you will drive data-informed decision-making across our digital marketing ecosystem by delivering actionable insights, performance measurement, and optimization recommendations. You will partner closely with marketing, loyalty, CRM and technology teams to translate digital data into meaningful business impact

The ideal candidate brings deep experience in digital analytics, strong business acumen, and the ability to lead analytical initiatives that influence marketing strategy and execution on scale

This role will act as a lead individual contributor, helping connect eCommerce and omni-channel data to customer analytics insights, and partnering closely with cross-functional and offshore teams to drive measurable growth.

To be successful in this role, you will need to exhibit strong business acumen, have a strategic thought process, be hands-on with data tools, and work cross functionally with our merchandising, owned brands, loyalty, marketing, and products teams. Additionally, candidates who have a strategic consulting background that has given them a broad scope of experience, the ability to support multiple initiatives simultaneously and present findings to senior leadership are preferred, given their prior training in skills relevant to this role.

The grocery industry is underdeveloped in eCommerce, and this person will contribute to influencing the future of grocery eCommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of an entire industry. If you are up to the challenge, we would love to talk to you!

Main responsibilities:
  • Lead digital analytics initiatives supporting enterprise marketing efforts across owned and paid digital channels
  • Conduct advanced analysis of digital and marketing data to identify patterns, trends, and insights that inform campaign optimization and customer engagement strategies.
  • Partner with cross-functional teams including Marketing, Media, Product, Finance, and IT to understand business objectives and develop data-driven solutions aligned to enterprise goals.
  • Design, implement, and evolve marketing measurement frameworks to assess channel, campaign, and customer performance across the full marketing funnel.
  • Leverage customer lifetime value (LTV) and customer acquisition cost (CAC) frameworks to evaluate marketing efficiency, ROI, and long-term business impact.
  • Collaborate with Marketing stakeholders to align on LTV:CAC assumptions, attribution methodologies, and performance measurement standards.
  • Translate LTV:CAC and marketing performance insights into actionable recommendations for budget allocation, channel prioritization, and growth optimization
  • Develop and maintain executive-ready dashboards, scorecards, and recurring performance reporting to provide timely and actionable insights.
  • Continuously monitor digital performance to identify opportunities for optimization, efficiency improvements, and incremental growth.
  • Communicate analytical findings and strategic recommendations clearly and effectively to both technical and non-technical audiences, including senior leadership.
  • Support experimentation and testing initiatives (e.g., A/B and multivariate testing) by defining measurement methodologies and analyzing results.
  • Collaborate with data engineering and IT teams to ensure accurate, reliable, and timely data availability
We are looking for candidates who possess the following:
  • 5-8 plus years of hands-on experience driving data science and advanced analytics initiatives, with demonstrated impact on business outcomes
  • Advanced quantitative background with a degree in Statistics, Mathematics, Economics, Computer Science, Operations Research, or a related field; Master's or PhD strongly preferred
  • Deep understanding of statistical modeling and machine learning techniques, including (but not limited to):
  • Regression and causal inference (MMM, attribution, uplift modeling)
  • Segmentation and clustering
  • Propensity, churn, LTV, and response modeling
  • Experimentation and A/B testing
  • Demonstrated ownership of analytics and data science initiatives end-to-end, from problem definition and data exploration through model development, validation, deployment, and measurement of business impact
  • Proven self-starter with the ability to independently identify high-value marketing and customer opportunities, structure ambiguous problems, and drive projects to completion with minimal direction
  • A proven change agent with the ability to challenge assumptions, influence without authority, and drive adoption of analytical solutions within the organization
  • Knowledge of Python/PySpark.
  • Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications and communicate insights.
  • A change agent, someone who has a strong foundation in data and analytics in a retail environment (pricing, digital marketing and supply chain experience is a plus)
  • Experience in a Marketing, Merchandising or Customer Analytics environment is preferred including optimization of customer acquisition/ retention, churn modeling etc.
  • Excellent communications skills with respect to translating business needs into a data analysis approach and translating results back into business terms to communicate to leadership.
  • Ability to work collaboratively as a member of cross-functional teams to deliver results.
  • Should have a result-oriented approach and ability to work efficiently within deadlines
  • Highly analytical, strategic, and detail-oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results
  • Proactive, always looking ahead and anticipating consumers & business needs and challenges.
  • Flexible self-starter who flourishes in a dynamic environment; must be able to work with minimal direction
  • High energy, Intellectual curiosity, and passion for problem-solving and comfort with ambiguity.
We also provide a variety of benefits including:
  • Competitive wages paid weekly
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

About the Company

A

Albertsons

About Us

When Joe Albertson opened his first grocery store in Boise, Idaho, in 1939, he called it "Idaho's largest and finest food store." Joe was innovative. He had one of the first magazine racks in the country. He offered his customers hot, buttered popcorn, roasted nuts, and double-dipped home-made ice cream cones, plus one of the first scratch bakeries.

From the beginning, his philosophy was to "Give the customer the merchandise they want, at a price they can afford, complete with lots of tender, loving care." We still follow that philosophy today. While our company has evolved from a corner grocery store to one of the largest food and drug retailers in the United States, we still run every store like it's our only store.

Today, thanks to the professionalism, diversity and friendliness of our associates, we are thriving in over 2,200 plus stores in 33 states and the District of Columbia under 18 well-known banners including: Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, ACME Markets, Tom Thumb, Randalls,United Supermarkets, Pavilions, Star Market and Carrs.

Whether you’re just beginning your career or are in the market for a new exciting opportunity, we offer a range of positions in our retail stores, manufacturing plants, distribution centers or corporate headquarters. Join us, as we work together to be the favorite local supermarket!

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1939
WEBSITE
http://www.albertsons.com