Lead Concierge
Avamere Skilled Advisors, LLC d/b/a Avamere Living
Washington, UT
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Coaching, Communication Skills, Community and Social Services, Computer Skills, Customer Support/Service, Documentation, English Language, Flexible Spending Accounts, Health Plan, High School Diploma, Insurance, Leadership, Microsoft Office, Multitasking, Nursing, People Management, Preferred Provider Organization (PPO), Problem Solving Skills, Safety Process, Time Management
LOCATION
Washington, UT
POSTED
30+ days ago
Pay Range: $20-$22 / hour
Location:Ovation Sienna Hills | 1525 East Ovation Place, Washington, UT 84780
Apply online at https://teamavamere.com/
Job Responsibilities
- Supervise, coach, and support concierge/front desk team members
- Assist with scheduling, training, and performance feedback
- Ensure consistent service standards and professionalism across all shifts
- Support front desk
- Create a warm, welcoming environment for residents, families, and visitors
- Address questions, concerns, and requests in a timely and professional manner
- Build positive relationships with residents and ensure a high level of satisfaction
- Support new resident move-ins and provide orientation to community services
- Oversee daily front desk functions including phones, greeting guests, and managing inquiries
- Coordinate communication between departments (nursing, dining, maintenance, activities, etc.)
- Maintain accurate logs, documentation, and message tracking
- Ensure security and safety procedures are followed (visitor sign-in, emergency protocols, etc.)
- Must be able to read, write, speak, and understand the English language.
- High school diploma or equivalent required; some college preferred
- 1-3 years of experience in customer service, hospitality, or senior living
- Prior leadership or supervisory experience preferred
- Strong communication, organization, and problem-solving skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with computers and office systems (Microsoft Office, scheduling systems, etc.)
- Passion for working with seniors and providing exceptional service
At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind-so you can focus on making a difference every day.
Employees are Benefits-eligible at 30 hours/week. Coverage begins the 1st of the month following hire
- Medical, Dental & Vision Coverage - Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
- Employee Assistance Program (EAP) - Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
- Paid Time Off (PTO) - Flexible PTO program combining vacation, sick, and holiday time
- Paid Holidays - Six recognized holidays, with premium pay for eligible hourly employees
- 401(k) Retirement Plan - Available after 90 days, with discretionary employer match
- Health Savings Account (HSA) - Employer contributes up to $600/year for HDHP participants
- Flexible Spending Accounts (FSA) - Medical, Limited, Dependent Care, and Commuter options
- Supplemental Insurance Options - Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
- Legal Insurance - Affordable access to legal support for common life needs
- Pet Insurance - Discounted plans through Wishbone
- Employee Discounts - Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)
About the Company
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