Are you a well-rounded CNA who thrives on variety, loves collaboration, and is ready to step into field leadership?
Touching Hearts at Home is seeking a high-impact Lead Caregiver/ Rapid Response CNA to serve as the premier “first responder” of our care team. In this role you aren’t just filling shifts - you’re saving the day.
You will be working hand-in-hand with our Client Care Manager to deliver exceptional support and elevate the experience for both our clients and dedicated caregivers. You will be the face of our company for new clients’ transitions and a trusted mentor to incoming staff. This role requires someone who has excellent work ethics - is professional, reliable, outgoing and polished!
If you are looking for a role that bridges the gap between hands-on care and professional leadership, backed by the stability of guaranteed hours, we want to hear from you!
Core Responsibilities
- Rapid Response Care: Provide emergency shift coverage for urgent client needs (arrival within 90 minutes of notification).
- Field Leadership: Introduce new caregivers to families and provide on-site mentorship and training.
- Case Transitions: Start care for new clients to ensure a seamless transition to permanent staffing.
- Specialized Caregiving: Execute high-level care for seniors, including Memory Care and hospice support.
- Care Coordination: Review and provide feedback on client care plans to improve health outcomes.
- Daily Support: Assist with Activities of Daily Living (ADLs), including bathing, dressing, and grooming.
Availability & On-Call Structure
- Schedule: Tuesday through Saturday, 7:00 AM – 7:00 PM.
- On-Call Status: During these hours, you are expected to be available to respond to urgent client needs. When not actively working an assigned shift, or working in our office, you are considered "on-call." While on-call, you are free to use your time for personal activities, provided you are able to report to a client’s home within 90 minutes of being contacted. On-call time is not considered compensable work time unless you are actively performing duties for the agency.
Pay & Guaranteed Hours
- Hourly Rate: $24.00 per hour for all time spent actively working client shifts or performing agency-directed tasks.
- Guaranteed Minimum: To provide income stability, we guarantee a minimum of 30 hours of pay per week. If your total active working hours in a given week fall below 30, the agency will provide additional pay to ensure you are compensated for 30 hours.
- Overtime: You will earn 1.5x your hourly rate for all active work hours exceeding 40 hours in a single workweek.
Qualifications & Requirements
- Certification: Active or recent CNA License in Massachusetts. Recently expired licenses in good standing will be considered.
- Experience: 2+ years of experience in Home Care, Assisted Living, or Skilled Nursing Facilities (SNF).
- Specialized Skills: Proven expertise in Dementia Care and End-of-Life/Hospice protocols.
- Leadership: Strong communication skills with the ability to train and lead a team.
- Logistics: Valid Driver’s License and a reliable, insured vehicle (must be willing to transport clients).
- Environment: Comfortable working in homes with pets and/or smokers.
Caregiver Benefits
- Instant Pay: Access your earnings daily via Tapcheck.
- Health Services: FREE Telehealth for you and your dependents via EZAccessMD.
- Financial Perks: Mileage reimbursement and referral bonuses.
- Time Off: Accrued Paid Time Off (PTO) and Paid Sick Leave.
- Recognition: Work for a "Top Senior Living and Care Provider" as recognized by Boston Magazine. Rated Employer of Choice and
Why Join Touching Hearts at Home?
We are a family-owned Home Care Agency dedicated to dignity, respect, and clinical excellence. Unlike a routine caregiver job, this Lead CNA role offers the chance to influence our care standards and serve as a pillar of support for seniors across Norfolk county and the South Shore.
Apply Today to take the next step in your healthcare career!