LEAD CARE COORDINATOR (93000779)

Division:Eskenazi Health

Sub-Division: SEMHC

Req ID: 25972

Schedule: Full Time

Shift: Days

Sandra Eskenazi Mental Health Center, Indianas first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The Lead Care Coordinator assists Care Coordinators and Support Specialists in determining appropriate interventions to aid clients in reaching their treatment goals. This position collaborates with Clinical Program Coordinator and Manager in program design, implementation and evaluation.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazis mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values of Professionalism, Respect, Innovation, Development and Excellence
• Serves as a role model and clinical resource for other Care Coordinators and Support Specialists
• Assists Care Coordinators and Support Specialists in determining appropriate interventions to aid clients in reaching their treatment goals
• Offers input for staff performance appraisals
• Monitors and assists staff in maintaining productivity standards
• Collaborates with Clinical Program Coordinator and Manager in program design, implementation and evaluation
• In collaboration with the MD/CNS and treatment team formulate, develop and revise plan of care
• Insures the timely completion of all client documentation per policy
• Uses discretion and independent judgment to develop treatment plans, in consultation of the treatment team
• Prioritizes and subsequently coordinates treatment activities and both internal and external referrals for a caseload
• Interviews patients and significant others to gather information for Biopsychosocial assessments and reassessments and ANSA/CANS assessments
• Assesses patient treatment progress to evaluate success of treatment planning, and updates treatment plans at intervals indicated by guidelines
• Advocates for clients to ensure access to needed services
• Implements treatment plans, coordinates service revisions based on treatment plans
• Monitors client progress, reporting to the team successes and challenges
• Identifies and establishes a set of alternative resources in community to be accessed to meet a wide variety of patient needs related to all life domains
• Identifies any high risk patient symptoms or circumstances that would result in risk for self-harm or harm to others and notifies appropriate higher clinical level staff for consultation
• Documents client treatment activities and client progress toward treatment goals
• Completes appropriate legal documentation as indicated on treatment plan
• Interprets and applies service and billing procedures according to client needs, complete billing according to guidelines for timeliness and accuracy
• Works with family, significant others and community supports to assist client in meeting goals
• Demonstrates ability to assist clients in accessing community resources; keeps accurate and updated information about resources
• Within scope of practice assists other team members in covering client needs
• Alters activities/behaviors to reflect and ensure adequate care appropriate to the age of clients served
• Ability to fulfill duties noted in areas specific competencies (Adult, Acute, Childrens or Addiction Services)

Job Requirements

• Bachelors degree in social work, substance abuse, education, counseling, psychology, sociology, criminal justice or related field, plus minimum of 1 years of related work experience
• May substitute a Masters degree in social work, substance abuse, education, counseling, psychology, sociology, criminal justice or related field if no prior experience in mental health
• Valid Indiana drivers license

Knowledge, Skills & Abilities

• Use of discretion and independent decision making regarding client safety and care
• Strong interpersonal skills; ability to be both clear and concise in written and verbal communication
• Willingness and ability to carry out directives from other team members; ability to teach and mentor others
• Demonstrated leadership and team building abilities
• Ability to:
• use communication skills appropriate to the age of the client
• interpret and apply complex directives/information/regulations
• use crisis intervention skills
• implement community and strengths based treatment interventions

Knowledge of:

• psychiatric and addiction diagnoses and understanding of their impact on behavior and all life domains
• psychotropic medications; their uses and side effects

Sandra Eskenazi Mental Health Centers primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.