b'n n n n n n n n n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n n n n n Lead Barista, Ralph's Coffee, Seaport - 62713 - Ralph Laurenn nn nnn nnnnnnn n n n n nn n
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n Lead Barista, Ralph's Coffee, Seaportnn
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n Ref #n
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n W173191n
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n State/Regionn
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n Massachusettsn
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n Departmentn
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n Hospitalityn
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n Locationn
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n United Statesn
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n Cityn
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n Bostonn
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n COMPANY DESCRIPTIONn
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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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n POSITION OVERVIEWn
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The Lead Barista, Ralphxe2x80x99s Coffee, will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy of day to day operational processes, procedures and standards for the Hospitality business. The Lead Barista is responsible for supporting the Assistant Hospitality Manager and Hospitality Manager within Ralphxe2x80x99s Coffee shop in keeping with customer experience, brand, and operational standards. The Lead Barista, in partnership with the Assistant Hospitality Manager will also ensure the Ralphxe2x80x99s Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Lead Barista is to promote a friendly and welcoming environment for customers and team members, modeling our Company Ethos and brand values at all times.
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n ESSENTIAL DUTIES & RESPONSIBILITIESn
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Operations:
xe2x80xa2tMaintains a clean, organized and stocked environment that adheres to company, health and safety standards.
xe2x80xa2tInforms Assistant Hospitality Manager and Hospitality Manager of supply needs for all branded retail product, food, coffee, dry goods, supplies, and other product and materials as needed. Assists in the distribution of product shipments as needed.
xe2x80xa2tSupports any inventory management as directed. Will accurately manage inventory to ensure we are always stocked with necessary items.
xe2x80xa2tSupports Assistant Hospitality Manager and Hospitality Manager in effective and positive communication amongst all team members.
xe2x80xa2tPromotes and practices safe work habits, reporting to the Assistant Hospitality Manager and Hospitality Manager of potential safety hazards and operational inconsistencies.
Service:
xe2x80xa2tProvide outstanding service and maintaining a welcoming environment that generates customer traffic and builds loyalty by exceeding customersxe2x80x99 expectations.
xe2x80xa2tPro-active in solving customer problems and satisfying customers in all situations.
xe2x80xa2tDemonstrates customer service and hospitality standards by greeting and responding to all customers with fast, efficient, friendly, personalized, and professional service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
xe2x80xa2tResponds proactively to prevent customer service situations.
Product:
xe2x80xa2tFollows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
xe2x80xa2tLead by example by ensuring the team is educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
xe2x80xa2tTastes products on a per shift basis to ensure the highest quality of product
Training & Development:
xe2x80xa2tDemonstrates the ability to lead and communicate the Ralphxe2x80x99s Coffee and Ralph Lauren ways.
xe2x80xa2tSupport the Assistant Hospitality Manager and Hospitality Manager with technical training and standards of Ralphxe2x80x99s Coffee and ensuring all team members are able to effectively deliver on these expectations.
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n EXPERIENCE, SKILLS & KNOWLEDGEn
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xe2x80xa2 Several years of Retail or Hospitality experience, preferably in an elevated service environment.
xe2x80xa2tStrong communication and interpersonal skills
xe2x80xa2tMust be able to work mornings, weekends, evenings and special events as needed.
xe2x80xa2tWell-organized and detail-oriented and able to multi-task.
xe2x80xa2tThis position will require frequent standing and use of hands and arms.
xe2x80xa2tMust be able to lift up to 30lbs and frequently bend and twist from the waist.
xe2x80xa2tRegularly required to handle food, hot beverages, and work with sharp objects.
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n Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.n
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n Ralph Lauren is dedicated to providing a comfortable and consciosusly inclusive work enviroment for everyone regardlessn of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other categoryn protected by applicable law. If you are vision-impaired or have some disability under the Americans with Disabilities Act or a similar law, and youn wish to discuss potential acommodations related to applying for employment at Ralph Lauren, please contact Global People Practices atn [email protected]
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For all other application support inquiries, please contact [email protected]
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