Lead Arcade Attendant

Responsible for serving as the primary floor leader and shift authority directly beneath the Arcade Supervisor. This role is responsible for leading frontline arcade staff, ensuring smooth daily operations, delivering excellent guest experiences, and maintaining operational standards throughout the shift. The Arcade Lead acts as Manager on Duty when the Arcade Supervisor is not present and provides hands-on leadership while actively working on the floor.

Reports to:

Arcade Supervisor/Manager

Supervises:

Arcade Attendants

• Must be 18 years of age or older
• Ability to read, write, speak, and understand English
• Strong communication and problem-solving skills
• Ability to lead by example in a fast-paced environment
• Comfortable handling cash, guest interactions, and minor conflict resolution
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High School diploma/GED or equivalent education
• Previous experience in an arcade, entertainment venue, retail, or hospitality setting
• Prior lead or supervisory experience preferred

Leadership & Team Support:

· Lead, coach, and support Arcade Attendants during assigned shifts

• Act as the go-to leader for staff questions, guest issues, and operational needs
• Assist with training new hires and cross-training team members
• Model professional behavior, guest service excellence, and company values at all times

· Communicate shift updates, issues, and performance feedback to the Arcade Supervisor

Operations & Floor Management:

• Serve as Manager on Duty (MOD) when assigned or when the Supervisor is unavailable
• Ensure arcade games, attractions, and redemption areas are clean, safe, and operational
• Monitor game performance, report malfunctions, and coordinate with technicians
• Enforce safety procedures, cash handling policies, and company standards
• Assist with opening and closing procedures, including checklists and reporting

Guest Experience:

• Deliver a fun, engaging, and safe guest experience at all times
• Handle guest concerns, disputes, refunds, and service recovery professionally under the supervision of the Arcade Supervisor or Arcade Manager
• Promote arcade programs, parties, specials, and loyalty offerings
• Maintain a positive, energetic presence on the floor

Cash & Merchandise Oversight:

• Assist with cash handling, game card system, and redemption inventory controls
• Verify staff adherence to cash policies and loss prevention procedures
• Support merchandising standards and prize stock organization

Performs other related duties as assigned by Management.