Lead Application Support Engineer Location: RemoteOverviewWe are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the Help Desk and ensuring stability, security, and performance of key business systems.In addition, this position will be responsible for directing a small, distributed team - one Support Engineer (London) and one nearshore/local Support Engineer - to ensure timely, high-quality support delivery. Key ResponsibilitiesTeam LeadershipOversee and mentor a team of support engineers (London & nearshore/local)Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process.Develop and promote best practices in troubleshooting, documentation, and communicationApplication Support & OperationsManage and coordinate the lifecycle of application patching, version upgrades, and routine maintenance for both custom and vendor applications, including creating status reports, developing schedules for deliverables, deployment of fixes and communicationsProvide 2nd-level support for Legal and Corporate Service applicationsHandle escalations from the Help Desk and direct requests from end usersDiagnose and resolve bugs, escalating to development teams when necessaryMonitor system automated tests and health checks and create action plans for any issuesEnsure system stability, performance optimization, and data integrityTechnical ResponsibilitiesPerform scheduled maintenance tasks and operations to keep applications running smoothly Support and troubleshoot web applications, web servers, and database connectivityUnderstand how web servers and databases interact across client/server environmentsManage group-based security and user access controlsSupport process improvements and contribute to automation initiativesContinuous ImprovementAnalyze incident trends and identify opportunities for improvement and incident preventionDocument standard operating procedures, best practices, and known error resolutionsRecommend improvements to application lifecycle management and support models Qualifications & Skills5+ years of experience in application support, system administration, or IT operationsStrong background supporting web applications and Microsoft server technologiesUnderstanding of client/server architectures, web servers and database systems (SQL Server or similar)Knowledge of HTTP/HTTPS, SSO, SSL/TLS, and group-based security modelsExperience in patching and upgrading applicationsFamiliarity with legal systems or corporate service applications is a plusProven ability to lead small teams and manage workloads effectivelyKnowledge of incident, change, and problem management frameworks (ITIL certification a plus)Excellent communication, problem-solving, and documentation skillsExperience working remotely with distributed or global teams