$190,600–$286,000 Per Year
Description
Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.
We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.
Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:
The Lead Architect – Conversational Agents (Google CES) will serve as the technical and strategic leader for designing, architecting, and delivering enterprise-grade conversational AI solutions using Google Cloud’s Customer Experience Suite (CES), including CCAIP, GE:CX/Dialogflow evolution, Agent Assist, and supporting AI/ML components. This role is responsible for end-to-end solution leadership across discovery, design, architecture, integrations, quality, deployment, and optimization of multi modal conversational experiences (voice, chat, and emerging channels). The Lead Architect will collaborate closely with cross functional teams—including solutioning, engineering, experience design, Google partner teams, customer stakeholders, and downstream integration groups—to deliver scalable, secure, AI enhanced customer interaction platforms.
Key Responsibilities
Architecture & Solution Leadership
• Lead the design and architecture of Google CES/CCAIP–based conversational agent solutions, ensuring alignment with business objectives and technical requirements.
• Define solution blueprints, call flows, channel configurations, routing logic, agent experience workflows, virtual agent behaviors, and multi channel orchestration.
• Architect and guide configuration of contact center components including:
channels, queues, routing, greetings, IVR/IVA workflows, Agent Assist, NLP/NLU models, and reporting/insights integrations
• Evaluate and recommend CES platform capabilities (e.g., CCAIP, GE:CX, UJET integrations) and ensure the architecture meets scalability, resiliency, and security requirements.
Technical Delivery Oversight
• Provide hands on technical leadership to engineering teams throughout implementation, ensuring best practices, governance, and solution integrity.
• Oversee configuration work—not just GCP infrastructure setup, but the full CCaaS solution configuration required for a functional contact center deployment.
• Review solution designs, integration approaches, and testing plans for conversational agents and downstream systems (CRM, ticketing, telephony, analytics, etc.).
AI, NLP, and Automation Integration
• Lead integration of AI technologies including NLP/NLU, speech analytics, ML based routing, sentiment analysis, semantic search, and Agent Assist enhancements.
• Translate customer experience goals into AI driven workflows using Google's emerging capabilities (e.g., Gemini Enterprise / GECX updates, multimodal experiences).
Cross Functional & Stakeholder Collaboration
• Work with business, product, engineering, and operations teams to gather requirements and align technical architecture with business outcomes.
• Partner with Google Cloud teams, pre sales teams, and practice leadership on solutioning, estimations, and roadmap planning.
• Participate in customer workshops, discovery sessions, and technical deep dives to articulate solution approaches and tradeoffs.
Governance, Documentation & Continuous Improvement
• Develop and maintain architectural documentation including solution blueprints, sequence diagrams, integration maps, and operational models.
• Conduct regular reviews of deployed CES solutions to identify optimization opportunities, reliability improvements, and AI enhancement potential.
• Stay current with Google CES/GECX platform evolution, leveraging new features for customer benefit.
Additional Skills
• Strong analytical and problem solving capability in designing AI driven experiences.
• Excellent communication and documentation skills.
• Ability to translate complex technical designs into business friendly explanations.
• Understanding of customer experience KPIs and contact center operational models.
Additional Skills & Qualifications
Required
• 8+ years’ experience in solution architecture, with 3+ years specifically in conversational AI, CCaaS, or Google CCAIP/CES ecosystems.
• Proven experience architecting contact center or AI conversational solutions, including channel setup, routing, and end to end workflow design.
• Deep understanding of NLU/NLP platforms (Google Dialogflow ES/CX/GE:CX, LLM based designs, speech services, etc.).
• Experience designing and reviewing API based integrations with enterprise systems (CRM, data platforms, identity, telephony).
• Strong experience with Google Cloud components supporting CES (Cloud Functions, Pub/Sub, BigQuery, Vertex AI, IAM).
• Ability to lead technical teams in a matrixed environment across geographies.
Preferred
• Google Professional Certification
• Experience with GE:CX migration from Dialogflow CX or hybrid conversational architectures.
• Exposure to UJET, NICE, Amazon Connect, or other CCaaS platforms.
• Experience designing multi modal agent experiences (voice, chat, image inputs, etc.).
• Certifications in Google Cloud (ACE, PCA, CCAI Engineer, CCAI Architect).
Job Type & Location
This is a Permanent position based out of Leander, TX.
Pay and Benefits
The pay range for this position is $190600.00 - $286000.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 4, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Masco Corporation
Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.
As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.