L&D Reporting Operations Manager

Kforce has a client in Charlotte, NC that is seeking a L&D Reporting Operations Manager.

Responsibilities:

• Manage and maintain operational processes, workflows, and execution standards
• Ensure processes are completed accurately, on time, and with clear accountability
• Develop and update documentation such as procedures, job aids, and process maps
• Coordinate with stakeholders to align on timelines, deliverables, and expectations
• Monitor reporting, tracking, and process performance to support decision-making
• Lead recurring meetings, track action items, and manage follow-ups
• Track completion metrics, service levels, and escalation activities
• Identify risks, delays, and data quality issues impacting process execution
• Analyze process gaps and drive continuous improvement initiatives
• Implement workflow enhancements to improve efficiency and reduce risk
• Manage multiple priorities and provide clear status updates
• Support workload distribution and enforce deadlines across teams
• Partner with leadership on process improvements and operational changes
• Establish consistent routines, accountability, and escalation paths
• Ensure processes are documented, repeatable, and sustainable