LCSW/LCPC Intake Specialist

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Must be proficient in the use of a personal computer with Windows software
• The ability to maintain and protect client confidentiality and privacy is essential
• Ability to multi-task in a high volume, extremely fast-paced healthcare environment; demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic
• Work requires excellent interpersonal skills, warmth, patience, and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts
• Excellent written and verbal skills for phone calls, letters, and documentation
• Must be detail-oriented with strong organizational and time management skills
• Ability to work with a diverse population, including an understanding of serious and persistent mental illness
• Knowledge of COMAR and CARF standards
• Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail

• The Intake Specialist helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process for all 3 offices
• Respond to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments
• Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system
• Serves as a point of contact to patients, their families/representatives, outside agencies, and referrers
• Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries
• This position is required to respond to all calls and written referrals within 24 hours or less
• Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors

• Master's degree and 2 years of directly job-related experience. Master's degree in Psychology, Social Work or related field and experience working in a Behavioral Health setting.
• Knowledge of computer hardware, data software such as an Electronic Health Record, and health insurance authorizations. Must be proficient in the use of a personal computer with Windows software.
• The ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care environment; demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.
• Work requires excellent interpersonal skills, warmth, patience and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts. This position is required to respond to all calls and written referrals within 24 hours or less.
• Work requires analytical skills sufficient to edit documents, generate reports and logs, and summarize quality monitors. Excellent written and verbal skills for phone calls, letters, and documentation.
• Must be detail-oriented with strong organizational and time management skills.
• Ability to work with a diverse population, including the understanding of serious and persistent mental illness.
• Knowledge of COMAR and CARF standards.
• Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail.

• Health, dental, and vision insurance
• 401K / 401K Matching
• Paid time off and holidays
• Professional development credit 

Flexible work from home options available.