LBI National Golf & Resort | A VIVAMEE Hospitality property
LBI National Golf & Resort is a premier destination offering a championship 18-hole golf course, upscale dining, and a growing portfolio of weddings and special events. Located on over 194 acres in the scenic Pine Barrens of southern New Jersey, the property features a course designed by architect Ray Hearn, a full practice facility, and a 28,000 square-foot clubhouse.
As part of VIVÂMEE Hospitality, LBI National is evolving into a premier event and resort destination focused on delivering elevated guest experiences through exceptional service and intentional hospitality.
Our Culture: The VIVÂMEE Virtues
At VIVÂMEE Hospitality, our culture is grounded in three core virtues:
· JOY – We are a true team that enjoys serving others and winning together
· HUMILITY – We respect others and lead with a mindset of service and growth
· MINISTRY – We view hospitality as a meaningful act that enriches the lives of others
We hire, develop, and recognize team members based on these values. Success in this role requires a strong alignment with and commitment to these virtues.
The Operations Supervisor is responsible for overseeing the daily operations of the resort to ensure exceptional guest experiences, efficient departmental performance, and adherence to company standards. This role provides leadership and support to multiple departments, including Front Desk, Housekeeping, Food & Beverage, Golf, Maintenance, and Guest Services. The Operations Supervisor serves as a key liaison between management and staff, ensuring smooth resort operations while maintaining a high level of guest satisfaction.
Position Summary
Knowledge, Skills, and Abilities
· Strong leadership and team-building abilities.
· Exceptional customer service and conflict resolution skills.
· Ability to manage multiple priorities in a fast-paced environment.
· Strong attention to detail and operational excellence.
· Ability to analyze situations and make sound decisions under pressure.
· Knowledge of hospitality industry standards and best practices.
Physical Requirements
· Ability to stand and walk for extended periods.
· Ability to lift and carry up to 25 pounds.
· Ability to work indoors and outdoors in varying weather conditions.
· Ability to respond quickly to operational and guest service needs throughout the property.
Key Performance Indicators (KPIs)
· Guest satisfaction scores
· Employee engagement and retention
· Labor cost management
· Service recovery and guest complaint resolution
· Departmental productivity and efficiency
· Safety and compliance performance
· Property appearance and quality standards
At VIVÂMEE Hospitality, we believe our teammates are our greatest investment. Benefits and perks for this role include:
· Competitive hourly wage plus tips
· Career advancement and development opportunities
· Exciting and positive work culture
Perks for being an LBI National team member:
· Complimentary golf privileges
· Benefits available for full-time team members
· Discounted merchandise and dining
Most importantly, we offer a community of teammates who are positive, driven, and committed to excellence. You will be welcomed into a culture that supports your growth and success.
Equal Opportunity Employer: We are committed to creating an inclusive workplace and welcome applicants from diverse backgrounds and experiences.