Develops objectives, policies, and procedures for core Laboratory Services to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards of customer relations and practices within Laboratory Services.
Accountabilities include quality of services, short and long-range planning to achieve goals and objectives, fiscal control, physician and interdepartmental and intradepartmental relations, personnel management.
Essential Job Functions:
• Develops and oversees core Laboratory Services to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of and adherence to the elements of Billings Clinics Code of Business Conduct and corporate compliance program.
• In collaboration with the Director, physician, and pathologist leadership, and other medical staff, administration, and other healthcare providers, develops and implements short and long-range plans and leads, develops, and revises programs which enhance department services.
• Provides leadership and oversight for the daily operations within the laboratory.
• Develops, maintains, and implements general lab and organizational policies relevant to the provision of laboratory services.
• Responsible for CAP preparations and readiness.
• Works closely with the pathologists to identify and resolve operational issues and concerns.
• Assists and supports the Director with various project management needs, including data gathering, financial analysis, and performance ROI, capital equipment requests, etc.
• Responsible for management of the daily operations and service deliverables for all areas of the laboratory.
• Participates in the development of a cost-effective annual budget. Manages the budget for core laboratory responsibilities.
• Manages supply inventory and utilization and seeks opportunities to reduce costs while maintaining quality.
• Actively participates in Operational Excellence initiatives and projects.
• Responsible for management of laboratory productivity and monitoring and oversight of the variance reports.
• Responsible to implement corrective actions to facilitate process changes.
• Practices process improvement principles to assess and improve the quality of the service care provided within Laboratory Services.
• Maintains competency in all organizational departmental and outside agency environmental employee or patient safety standards relevant to job performance and ensures compliance of the department and staff.
• Develops, maintains, and implements an effective quality control and quality assurance program in all areas of the laboratory.
• Reviews and conducts investigations of any HIPAA violations and/or occurrence reports. Implements corrective action as may be needed to improve the workflow or processes to prevent future incidents.
• Responsible for managing the laboratory equipment maintenance program in the main lab and within the regional clinics.
• Responsible for the various organizational quality and/or accreditation initiatives.
• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic.
• Recommends, implements, and evaluates plans and systems that assure a sufficient number of qualified and competent staff to provide care services.
• Adheres to administrative policies and procedures relating to human resource management.
• Provides oversight for the interviewing and hiring of all laboratory staff.
• Completes performance and competency assessments and/or reviews as appropriate, i.e., 30-day meeting, 90-day meeting, probationary, and annual performance reviews.
• Develops and implements orientation programs for new staff and current staff, staff training, proficiency testing, and competency validations, staff in-services, and staff meetings.
• Ensures completion of all required annual mandatory education.
• Works closely with Human Resources to ensure timely primary source verification of all required licensures.
• Works closely with Human Resources on employee relations issues. Works with the laboratory supervisor to provide appropriate coaching, counseling, and/or disciplinary action as may be needed.
• Promotes laboratory services careers through the involvement and management of the student internships and activities within the department to ensure a quality experience for the student and Billings Clinic.
• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinics goals and responsibility to achieve quality outcomes.
• Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
• Participates in the evaluation, selection, and integration of healthcare technology and information management systems that support quality of care, financial needs, and the efficient use of resources.
• Performs other duties as assigned or needed to meet the needs of the department organization.
Supports and models behaviors consistent with Billings Clinics mission, vision, values, code of business conduct, and service expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational departmental and outside agency standards as it relates to the environment, employee, patient safety, or job performance.
Performs all other duties as assigned or as needed to meet the needs of the department organization.