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Lab Systems Support Specialist

Collins Consulting Inc

North Chicago, IL

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JOB DETAILS
SALARY
$50–$58 Per Hour
SKILLS
Administrative Skills, Business Analysis, Business Processes, Business Solutions, Business Support, Communication Skills, Computer Firmware, Computer Workstations, Cross-Functional, Customer Service Systems, Data Quality, Dental Insurance, Desktop PC, Documentation, Documentation Review, GxP, Help Desk, IP (Internet Protocol), IT Governance, Identify Issues, Information Technology & Information Systems, Laboratory, Laboratory Management, Laboratory Operations, Laboratory Systems, Maintenance Services, Microsoft Windows Operating System, Multitasking, National Intelligence Council (NIC), Network Connectivity, Network Monitoring, Network Support, Onboarding, Operational Support, Operations, Operations Processes, PC Hardware, Plan Meetings, Problem Solving Skills, Procedure Development, Quality Control, Risk Analysis, Software Administration, System Lifecycle, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Support, Technical Writing, Testing, Time Management, Vendor/Supplier Management, Vision Plan, Waters Nugenesis SDMS, Writing Skills
LOCATION
North Chicago, IL
POSTED
3 days ago
This is an onsite position.

Position Summary
The IT / Lab Systems Support Specialist is responsible for supporting business systems, end user needs, and laboratory technology environments across QC and related functions. This role focuses primarily on IT support for instrument-connected systems, workstation management, troubleshooting, access administration, and application support. A secondary focus is providing compliant support for GxP lab systems, including data integrity, risk assessments, audit trail review, and system lifecycle activities. The role partners closely with QC stakeholders, lab users, global support teams, and vendors to ensure reliable operation of laboratory and business-critical systems.

Key Responsibilities
IT Responsibilities
  • Support daily operations for lab and business systems, including incident tickets and service catalog requests.
  • Troubleshoot scientific applications, Windows operating systems, PC hardware, instrument-connected PCs, and network connectivity issues.
  • Support workstation setup, deployment, replacement, and maintenance in coordination with desktop operations.
  • Maintain and support backup solutions, including Acronis and NuGenesis backup configurations.
  • Manage and track workstations, connected instruments, applications, and IP addresses.
  • Support instrument integration activities, including connectivity testing, firmware updates, NIC installation, and onboarding of instruments into lab systems.
  • Coordinate with vendors and internal support teams to resolve technical issues and maintain reliable system performance.
  • Raise and track network support requests for port enablement, connectivity, and security-related changes.
  • Maintain documentation and trackers related to assets, applications, and support activities.
GxP/Lab Systems Responsibilities
  • Support GxP lab systems and related compliance activities.
  • Perform or assist with data integrity risk assessments, audit trail reviews, and periodic review of documents and system controls.
  • Support creation and maintenance of documents for new assets, including data integrity documentation and business assessment records.
  • Assist with access request processes and annual account recertification activities.
  • Contribute to qualification and validation support activities for lab instruments and systems.
  • Support audit responses and provide documentation as needed for compliance inquiries.
  • Assist with business process and operating procedure writing where system control guidance is required.
  • Help ensure systems and support activities align with applicable GxP, data integrity, and compliance expectations.
Collaboration and Communication
  • Work closely with QC management, lab stakeholders, data governance teams, and cross-functional partners.
  • Participate in regular support and planning meetings with internal teams and business users.
  • Coordinate across sites and with global colleagues when support or implementation requires broader alignment.
  • Communicate clearly with users, vendors, and technical teams to resolve issues efficiently.
Qualifications
  • 4 7 years of experience in IT support, business systems analysis, laboratory systems, or a related technical environment.
  • Strong understanding of end-user support, system troubleshooting, and technical documentation.
  • Familiarity with GxP environments, data integrity principles, audit trail review, and risk assessment concepts.
  • Experience supporting lab instruments, instrument-connected PCs, or scientific applications is strongly preferred.
  • Strong communication, problem-solving, and technical writing skills.
  • Ability to work cross-functionally in a regulated environment and manage multiple priorities.
Preferred Skills
  • Experience with laboratory systems such as LabX, Empower, NuGenesis, Acronis, or similar platforms.
  • Knowledge of IT infrastructure concepts such as network connectivity, workstation deployment, and account security.
  • Experience supporting regulated lab environments and participating in compliance-related activities.
  • Vendor management and coordination experience.
What Success Looks Like
  • Stable and reliable support for lab and IT systems.
  • Timely resolution of incidents and service requests.
  • Strong compliance support for GxP systems and documentation.
  • Effective collaboration across QC, IT, data governance, and external partners.
The benefits that you are eligible for with Collins Consulting, Inc:
  • 401(k)
  • Medical, Dental and Vision Insurance
  • Term Life Insurance
  • Accidental Death and Dismemberment
  • Long Term Disability

About the Company

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Collins Consulting Inc

Collins Consulting brings over two decades of total talent solutions experience to meet your on-demand consulting needs. We have an established history of serving clients nationwide in both the public and private industries. These clients range from Fortune 100 companies within the commercial arena to supporting contracts within federal agencies.

Collins Consulting is a certified Service-Disabled Veteran Owned Small Business and a SBA Small Business. We believe in servicing our country's veterans by supporting and nurturing opportunities to join their skillsets with clients who have the same principles. These certifications coupled with Top Secret facility clearance allow us to meet category and diversity goals.

Collins Consulting is agile, innovative, and an award winning advocate in providing total talent solutions to serve your business needs. Whether you are a professional who is looking for a new career or an organization in need of experienced talent, we have the resources to help you.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.colcon.com