Cell Biology, Clinical Laboratory, Customer Relations, Customer Support/Service, Customer/Client Research, High School Diploma, Hospital, Information Technology & Information Systems, Laboratory, Laboratory Systems, Needs Assessment, Pathology, Problem Solving Skills, Sample/Specimen Processing, Specimen Collection, Team Player
GENERAL SUMMARY:
Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
- Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
- Understands and uses service recovery concepts and tools.
- If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency.
- Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school graduate
- Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Pathology Cytology Lab
Shift: Day Job
Union Code: Not Applicable