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Lab Computing Analyst

ICONMA, LLC

West Point, PA

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JOB DETAILS
SALARY
$25.99–$29.34 Per Hour
SKILLS
Analysis Skills, Biology, Biotech and Pharmaceutical, Change Management, Communication Skills, Computer Networks, Computer Skills, Customer Relations, Customer Support/Service, Desktop Hardware, Desktop PC, Environmental Sciences, FDA (Food and Drug Administration), GxP, Hardware Repair, Health Plan, High School Diploma, ISO (International Organization for Standardization), Identify Issues, Information Technology & Information Systems, Instrumentation, Inventory Management, Laboratory Analysis, Laboratory Equipment, Maintain Compliance, Microsoft Office, Microsoft Windows Operating System, Multitasking, Office Equipment, Onboarding, Operating Systems, Peripheral Hardware, Physical Inventory, Presentation/Verbal Skills, Safety/Work Safety, System Validation, Team Lead/Manager, Team Player, Technical Support, Time Management, Writing Skills
LOCATION
West Point, PA
POSTED
18 days ago

Our Client, a Life Sciences, Biotechnology and Laboratory Services company, is looking for a Lab Computing Analyst for their West Point, PA location.
 
Responsibilities:

  • Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implement customer specified benchtop computing design and processes
  • Administer and assures connectivity of customer’s Windows based platform
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement, and relocation of equipment
  • Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
  • Act as the technical support contact for instrument vendor
  • Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
  • Provide technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Act as client Liaison for software/hardware related inquiries
  • Participate in client team meetings
  • Provide support across all Client Enterprise practices as required
  • Demonstrate appropriate use of office equipment/software after training
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
 
Requirements:
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Bachelor’s Degree with two plus years of technical experience OR
  • Associates Degree with three plus years of technical experience OR
  • High School Diploma or equivalent with five plus years of technical experience
  • Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
  • Experience with scientific instrumentation
  • Experience in Life Science environment
  • Experience in a validated environment
  • Experience working in GxP, ISO, and FDA compliant facilities
  • Basic networking and computer skills, Repair and troubleshoot instrument related to computers.
  • 4 years of experience in an IT or lab environment.
  • Must be able to work in a laboratory, controlled environments requiring personal protective
  • equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
 
Why Should You Apply?

About the Company

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ICONMA, LLC