Responsible for providing customer service to Privia Medical Group and THC Providers, nursing and office staff
Supervision Received: Reports to Phlebotomy Supervisor, and Laboratory Medical Director
Supervision Exercised: Works with Phlebotomy, and Processing Supervisors to provide good support for these departments
Job Duties/Responsibilities:
- Function as liaison between clinics and laboratory, providing excellent service to provider’s office, patients, and staff
- Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,
- Maintain patient confidentiality
- Assist Phlebotomy Supervisor, Lab Director and/or billing staff with billing and collection issues
- Attend clinic(s) staff meetings to address laboratory issues
- Answer phones at main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics
- Checking pending and problems logs on a daily basis to fix issues related to processing, phlebotomy, or reference lab work
- Deliver supplies when needed at offices and clinics
- Other duties as assigned by the Phlebotomy Supervisor and Laboratory Director.
Performance Requirements and Experience:
- High School Diploma
- Experience in the Healthcare field preferred
- Customer Service experience preferred
- 1-2 years experience in a laboratory environment
- Ability to accurately identify specimens
- Basic computer and data entry skills
- Strong communication skills; written and verbal
- Ability to work independently or within a team environment
- Well-organized and high-level attention to detail
- Ability to sit and/or stand for extended periods of time
Salary: $17 to $23 Depending on experience.