PURPOSE OF POSITION The purpose of this position is to ensure that specimens are being registered, ordered, and processed correctly according to established policies and procedures. RESPONSIBILITIES AND EXPECTATIONS Work closely with the ALS, Microbiology, Virology, and Send Out departments to make sure that specimens are being registered, ordered, and processed correctly. Scan requisitions into Cerner. Answer phones and provide excellent customer service. Perform accurate patient and insurance data entry into Cerner. Order lab work from OPD, ALS and CareEvolve requisitions Properly process and prepare specimens for testing Load the automated track according to established guidelines Centrifuge and separate specimens according to test requirements Aliquot as necessary Monitor and empty tube system punctually, checking for stats and prioritizing work Uphold and follow all hospital and department policies and procedures Adhere to all established safety and Infection Control Policies Maintain instrumentation/equipment in good working order Provide technical information to laboratory customers and appropriately direct questions to the Unit Director and/or other Technical Specialists as indicated Uphold and practice the highest level of professional integrity in all daily work functions, including confidentiality of patient records Assists in projects or other tasks assigned by the Unit Director Troubleshoot problems that arise Other duties as assigned by the Supervisor, Assistant Manager, or Unit Director. EDUCATIONAL/EXPERIENCE REQUIREMENTS High School Graduate or equivalent Must have some experience with medical terminology Must have basic computer skills Must be able to multi-task and maintain focus on duties. Must be able to communicate effectively with peers, management, and other healthcare personnel All qualified applicants will receive consideration for employment without regard torace, color, religion, sex, age, national origin, disability, or veteran status. WORKING CONDITIONS Department Hours: 24 hours/day, 365 days/year Work hours are assigned by the Supervisor, Assistant Manager, or Unit Director and can be on any shift depending upon the staffing needs of the department Requires Saturday/Sunday and Holiday rotation Requires occasional paid overtime before or after normal working hours, if approved Works in a well-lighted and ventilated laboratory