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L3 Project/Conference room Technician

Iconma

Buffalo, WV

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JOB DETAILS
SALARY
$24.96–$27.72 Per Hour
SKILLS
1st Level Support, 2nd Level Support, Analysis Skills, Automotive Industry, Business Support, CCNA - Cisco Certified Network Associate, Cisco Certifications, Cisco Network Systems, Communication Skills, Computer Hardware, Computer Servers, Computer Software, Consumer Branding, Cross-Functional, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Database Administration, Database Backup, Desktop Administration, Document Scanners, HVAC, Hardware Administration, Hardware Components, Hardware Configuration Management, Hardware Installation, Health Plan, High Availability, Identify Issues, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), Maintenance Services, Manufacturing, Memory Hardware, Microsoft Product Family, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Attached Storage (NAS), Network Configuration Management, Network Connectivity, Network Operations Center, Network Routing, Network Support, Network Switching, Network System Hardware, Network Traffic Analysis, On Call, Operating Systems, Organizational Skills, PBX (Private Branch eXchange), Power Outages, Presentation/Verbal Skills, Print Server, Printers, Problem Solving Skills, Product Engineering, Programmable Logic Controller (PLC), Project/Program Management, Root Cause Analysis, Security Monitoring, Security Policy, Server Hardware, Service Level Agreement (SLA), Software Administration, Software Patches, Storage Area Network (SAN), Subnetting, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Testing, VLAN (Virtual Local Area Network), Vendor/Supplier Management, VoIP (Voice over IP), Voice Hardware, Wide Area Network (WAN), Wireless Communications, Writing Skills
LOCATION
Buffalo, WV
POSTED
4 days ago
Our client, is a Automotive company, is looking for a L3 Project/Conference room Technician for their Buffalo, WV location.
 
Responsibilities:
  • Part of Site Services, handling end-user and project-based network support, including infrastructure and conference room systems.
  • Provide L3 support across LAN/WAN, covering configuration, troubleshooting, and issue resolution.
  • Manage network infrastructure (switches, cabinets), including installation and upgrades.
  • Ensure proactive issue management aligned with project needs.
  • Coordinate with vendors and stakeholders for quotes and execution.
  • As one of the world’s most admired brands, client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
  • Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
  • Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
  • Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems.
  • This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
  • Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1).
  • Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
 
Requirements:
  • Candidate will be working on the shop floor.
  • Strong experience in Cisco LAN/WAN and network hardware (switches, cabinets).
  • Capable of end-to-end network support with effective troubleshooting and escalation.
  • Strong communication and coordination skills for cross-functional collaboration.
  • Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at client.
Network (LAN, WAN and Wireless)
  • Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
  • Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic).
  • TCP/IP, DHCP, Subnetting, VLAN, POE.
Experience with packet capturing example: Wire Shark.
  • Network maintenance, support and refresh.
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
Data Center (Server Room) Management:
  • Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.).
  • Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
Server Management:
  • Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair.
  • DHCP, DNS, Print Server, File Shares, Microsoft SCCM.
  • Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
  • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
  • Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.
  • Knowledge of Server 2012/2016 Policy and Security Management.
Critical plant floor hardware support:
  • Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.).
  • ANDON and PLC (Programmable Logical Controls) support knowledge.
  • First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s).
  • Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management.
  • Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Site Management.
  • Conference room support/Meeting support.
  • Break fix
  • Cisco Networking Experience.
  • 3 to 5 years of experience performing Level 3 responsibilities.
  • Project Management Experience (IT).
  • TCP/IP, DHCP, Subnetting, VLAN, POE knowledge.
Added bonus if you have (Preferred):
  • Previous experience supporting a large corporate, manufacturing environment.
  • Experience supporting and troubleshooting Business and Mission Critical applications.
  • Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.
  • Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyse, resolve, respond to, and document end user inquiries.
  • Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
  • Troubleshoot Operating System issue.
  • Connection issues with LAN/WAN.
  • Conference room Support Experience.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/