L2 SRE Support Engineer (Integration & ECOM)

Location: Charlotte, NC Area - 100% On-site, Strictly Day-1 onsite reporting, no negotiations. [Local candidates and in-person interview gets preference]

Duration: 6 months - 1 year potential

Competencies: 6-8 years experience

Digital : Site Reliability Engineering (SRE)

L2 SRE Support

Digital : MuleSoft

Please note this is not mule support but L2 SRE Support with below listed tech/domain stack.

Job Description - L2 SRE Support Engineer (Integration & ECOM)

Experience Required:

• 4 - 5 years of overall relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
• Hands-on experience in API/integration technologies (MuleSoft or similar) in development or production support roles.
• Experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (Eg: AEM, Magento, PIM, COVEO, etc.).

Technical Skillset:

• Good understanding of integration technologies including REST APIs, JSON, XML, Java-based services.
• Exposure to E-Commerce platforms and related integrations.
• Experience with monitoring and observability tools (Splunk, Dynatrace, LogicMonitor, Azure Monitoring services).
• Basic understanding of system architecture, distributed systems, and API-led connectivity patterns.
• Familiarity with Agile/Scrum methodologies and post-production deployment validation methodologies

Key Responsibilities:

• Provide L2 SRE support for Integration and ECOM platforms, ensuring system availability and performance.
• Diagnose and resolve incidents (P1/P2/P3) related to integrations, APIs, and E-Commerce transactions.
• Perform root cause analysis (RCA) for recurring issues and support implementation of fixes.
• Monitor system health, analyze logs/metrics, and identify performance bottlenecks.
• Collaborate with development, business, and cross-functional teams to resolve integration issues.
• Support end-to-end integration flows ensuring seamless data exchange across systems.
• Contribute to improving system reliability and stability aligned with SRE practices.
• Enhance monitoring, alerting, and automation to reduce incidents and improve response time.
• Support production deployments, release activities, and environment validations.
• Conduct daily health checks, incident tracking, and stakeholder follow-ups.
• Maintain knowledge base articles, runbooks, and SOPs.
• Participate in on-call rotation to support production systems.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.