L2 SRE Support Engineer (Integration & ECOM)

Artech LLC

Charlotte, NC

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JOB DETAILS

SALARY

$35–$38 Per Hour

SKILLS

Agile Programming Methodologies, Application Programming Interface (API), Automation, Cross-Functional, Distributed Computing, Identify Issues, Incident Response, Information Technology & Information Systems, JSON, Java, Knowledge Base, Magento, Microsoft Windows Azure, On Call, Operational Support, Performance Metrics, Platform for Privacy Preferences, Problem Solving Skills, Production Support, Production Systems, Protocol Independent Multicast (PIM), REST (Representational State Transfer), Reliability Engineering, Root Cause Analysis, Scrum Project Management and Software Development, Splunk, Standard Operating Procedures (SOP), System Architecture, Systems Analysis, Systems Reliability, Technical Support, XML (EXtensible Markup Language), eCommerce

LOCATION

Charlotte, NC

POSTED

11 days ago

Request ID:95848-1
Title: L2 SRE Support Engineer (Integration & ECOM)
Location: Charlotte NC
Duration: 6+ Months
Salary Range: $35- $38 an hour on W2 or C2C

Job Description:
L2 SRE Support Engineer (Integration & ECOM)

Experience Required:
" 4 - 5 years of overall relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
" Hands-on experience in API/integration technologies (MuleSoft or similar) in development or production support roles.
" Experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (Eg: AEM, Magento, PIM, COVEO, etc.).

Technical Skillset:
" Good understanding of integration technologies including REST APIs, JSON, XML, Java-based services.
" Exposure to E-Commerce platforms and related integrations.
" Experience with monitoring and observability tools (Splunk, Dynatrace, LogicMonitor, Azure Monitoring services).
" Basic understanding of system architecture, distributed systems, and API-led connectivity patterns.
" Familiarity with Agile/Scrum methodologies and post-production deployment validation methodologies

Key Responsibilities:
" Provide L2 SRE support for Integration and ECOM platforms, ensuring system availability and performance.
" Diagnose and resolve incidents (P1/P2/P3) related to integrations, APIs, and E-Commerce transactions.
" Perform root cause analysis (RCA) for recurring issues and support implementation of fixes.
" Monitor system health, analyze logs/metrics, and identify performance bottlenecks.
" Collaborate with development, business, and cross-functional teams to resolve integration issues.
" Support end-to-end integration flows ensuring seamless data exchange across systems.
" Contribute to improving system reliability and stability aligned with SRE practices.
" Enhance monitoring, alerting, and automation to reduce incidents and improve response time.
" Support production deployments, release activities, and environment validations.
" Conduct daily health checks, incident tracking, and stakeholder follow-ups.
" Maintain knowledge base articles, runbooks, and SOPs.
" Participate in on-call rotation to support production systems.

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

L2 SRE Support Engineer (Integration & ECOM)

Artech LLC

Charlotte, NC

About the Company

Artech LLC

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