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L2 Desktop Support Helpdesk Agent

Kforce Inc

Philadelphia, PA

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JOB DETAILS
SKILLS
Asset Management, Business Solutions, Computer Maintenance, Customer Support/Service, Desktop Administration, Help Desk, Maintain Compliance, Mobile Applications, Onboarding, Problem Solving Skills, Regulatory Compliance, Security Compliance, Software Administration, Systems Administration/Management, Systems Maintenance, Technical Support, User Account Administration
LOCATION
Philadelphia, PA
POSTED
14 days ago

Kforce has a client in Philadelphia, PA that is seeking an L2 Desktop Support/Helpdesk Agent.

Responsibilities:

  • Provide Tier 1/Tier 2 technical support for end users, devices, and workplace technology
  • Troubleshoot hardware, software, connectivity, and account-access issues
  • Configure and maintain computers, mobile devices, and business applications
  • Manage user accounts, onboarding/offboarding, and access permissions
  • Document issues and resolutions in the ticketing system
  • Support system updates, endpoint management, and IT asset tracking
  • Escalate complex issues and ensure compliance with security standards

About the Company

K

Kforce Inc

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/

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