L1 Support Supervisor 2026-00277

L1 Support Supervisor

Job Title: L1 Support Supervisor Job Number: 2026-00277 Department: Department of Transportation Division: Department of Transportation Location: Cheyenne, WY Job Type: Permanent Full-time

Salary: $27.13 - $30.14 Hourly

Benefits:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities
• AND MUCH MORE!

Job Summary:

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services L1 Support Program Supervisor located in Cheyenne, Wyoming. This position supports WYDOT's mission by providing leadership and oversight to staff engaged in a broad range of Driver Services functions.

Responsibilities:

• Manage the L1 Ticketing System (osTicketing) for all Driver Services employees and requests from organizational members for Driver Services related issues
• Supervise and direct work activities and training for Driver Services L1 Help Desk employee
• Develop work procedures for the L1 support team that are consistent with State and Federal law
• Plan and direct organization-wide development and testing needs directly related to WYDOT's Driver Services systems and other programs as necessary
• Participate and direct testing preparations and activities, including requirements review, architecture review, solution review, change management, and release planning
• Support all Driver Services applications through consulting and daily support, including troubleshooting MAX application, ad hoc requests, and new components or required state/federal regulatory updates
• Identify and troubleshoot system messages/failures with American Association of Motor Vehicle Administrators (AAMVA) and other WY State Agencies
• Collaborate with project managers, business line managers, project management, and others to determine testing needs
• Assess staff skills to identify users to assist with testing updates
• Coordinate tester assignments with the Program Manager
• Develop schedules and audits required by the program to achieve goals
• Monitor daily duties and performance of the employees to ensure that schedules are followed and processes are completed accurately and in a timely manner
• Review weekly reports and information to ensure accuracy of Wyoming's conviction reporting process
• Evaluate and determine performance and training needs of assigned employees, conduct personnel appraisals (PMI), resolve conflicts, and interview and hire new employees

Qualifications:

• Bachelors Degree (typically in Business)
• 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I
• OR
• 3-5 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I
• Education & Experience Substitution
• Certificates, Licenses, Registrations: None Necessary
• Special Requirements:
• Travel may be required to various WYDOT locations including overnight stays
• May represent WYDOT at various national conventions/conferences

Working Conditions:

• Travel may be required to various WYDOT locations including overnight stays
• May represent WYDOT at various national conventions/conferences

Notes:

• FLSA: Non-exempt
• Applicants must pass an FBI fingerprint check
• Successful applicant must have and maintain a valid driver license
• Successful applicant will be subjected to a thorough background investigation
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States
• Valid Drivers License is required for the position
• Travel expenses are reimbursed according to state policy
• Qualifying eligibility and criteria for the hiring bonus
• Temporary employees accepting a full-time position
• Current employees accepting a promotional opportunity - recruitment must have been opened to the public
• One year of service to WYDOT must be completed, failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay
• Employees would only be eligible for one (1) hiring bonus in a 12-month period

Preferred Qualifications:

• Previous experience with driver history and driver records systems
• Background in driver license system testing and business requirements gathering
• Strong computer skills, including database, Google Suite, and Microsoft Office
• Legislative/public speaking experience
• Supervisory experience within the last five (5) years

Knowledge:

• Minimum Qualifications:
• Education: Bachelors Degree (typically in Business)
• Experience: 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I
• OR
• Education & Experience Substitution: 3-5 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Supervisor I
• Certificates, Licenses, Registrations: None Necessary
• Special Requirements: None Necessary

Veterans Preference Disclosure:

• Current employees of the State of Wyoming are not eligible for veterans preference
• If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application
• I have read and understand the veterans preference disclosure. Yes No
• I am not a veteran

Veterans Preference:

• If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim
• Indicate below your appropriate veterans preference status
• By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure
• Current State Employee Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

Application Requirements:

• An incomplete application WILL NOT be considered for employment
• An attached resume is not required and is not an acceptable substitution for a completed application
• Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States
• Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify
• I have read and understand the above statement. Yes No

Equal Opportunity Employer:

• The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities
• Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version
• Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life
• Employees enjoy:
• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health
• Know your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like
• Explore your total compensation: https://compensationcalculator.wyo.gov/

Working for the Greatest State in the Nation:

• Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax
• Click here for detailed information or you can watch this short video to learn about our benefit package!