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L1 Data Center Technician

Iconma

Reno, NV

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JOB DETAILS
SALARY
$24.14–$27.14 Per Hour
SKILLS
Asset Management, Communication Skills, Detail Oriented, Documentation, Ethernet Cable, Hardware Components, Health Plan, IP (Internet Protocol), Identify Issues, Incident Response, Information Technology Consulting, Information/Data Security (InfoSec), Inventory Management, Inventory Reports, Logistics, Maintain Compliance, Maintenance Services, Network Connectivity, Network Operations Center, Order Delivery, Organizational Skills, Physical Inventory, Purchase Orders, Record Keeping, Reporting Dashboards, SSH (Secure Shell), Safety Compliance, Safety Standards, Security Protocols, Server Hardware, ServiceNow, Software Patches
LOCATION
Reno, NV
POSTED
9 days ago
Our Client, an IT Services and Consulting company, is looking for a L1 Data Center Technician for their Reno, NV location.
 
Responsibilities:
  • Data Center Operations
  • Perform rack & stack of servers, network devices, and storage equipment
  • Handle cabling (fiber & copper) including labeling and cable management
  • Support installation, relocation, and decommissioning of hardware
  • Hardware & Inventory Management
  • Receive and verify hardware shipments against purchase orders / delivery notes
  • Perform physical inspection of equipment for damages upon arrival
  • Maintain accurate inventory records (asset tagging, tracking, updates)
  • Manage spares inventory and ensure availability of critical components
  • Coordinate hardware returns (RMA), dispatch, and logistics tracking
  • Ensure proper storage, labeling, and documentation of all assets
  • Incident & Request Handling
  • Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
  • Perform basic troubleshooting (L1 triage) for:
  • Server hardware issues
  • Network connectivity (Layer 1 checks)
  • Escalate issues to L2/L3 teams with proper logs and updates
  • Remote Hands Support
  • Act as hands & eyes support for remote engineers
  • Execute tasks such as:
  • Cable reseating
  • Power cycling devices
  • Console access setup
  • Basic hardware replacement (as guided)
  • Monitoring & Reporting
  • Monitor alerts from DC tools / dashboards
  • Update tickets with accurate troubleshooting steps and status
  • Maintain documentation, asset inventory, and audit records
  • Compliance & Safety
  • Follow data center security and access protocols
  • Adhere to ESD, safety, and PPE standards
  • Ensure readiness for audits and compliance checks
 
Requirements:
  • Networking fundamentals (IP, switching, patching)
  • Server hardware components
  • Fiber & Ethernet cabling
  • Familiarity with:
  • Ticketing tools (ServiceNow or similar)
  • Basic console tools (SSH, Putty)
  • Strong coordination and communication skills
  • Ability to manage physical inventory and logistics tasks
  • Comfortable working in a rotational shift environment.
  • Attention to detail and documentation accuracy
  • Years of Experience: 2.00 Years of Experience
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/