Position Type: Emergency Dispatcher
Location: Mesa, AZ
Hourly rate: $28.41
Contractor benefits: Medical, Vision, Dental, 401k
Job Description:
The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.
Position Responsibilities:
Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
Provide approved Pre-Arrival Instructions according to policies and procedures
Make required and requested notifications
Working in a team environment
Support training and Standard Operating Procedures (SOP) formulation as needed
Candidate will be Emergency Medical Dispatch (EMD) trained in-house
Maintaining excellent attendance
Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
Working under stressful situations in a collaborative team environment
Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
Ability to make critical decisions in real-time
Required Skills:
1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
1+ years of experience multi-tasking in a critical/crisis oriented, team environment
Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint
Experience with the position responsibilities of this position
Must be U.S. Person for purposes of Export Compliance.
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
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Apollo Professional Solutions
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)