Knowledge Manager

This range is provided by CB5 Solutions LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $85,000.00/yr - $100,000.00/yrJob Description:The Knowledge Manager is responsible for developing and implementing strategies to capture, organize, share, and leverage institutional knowledge across the organization. This role ensures that employees have access to the information they need to perform effectively and that knowledge is retained and accessible over time. The ideal candidate is skilled in knowledge management systems, collaboration tools, and change management.Active Secret clearance is requiredResponsibilities:Provide professional, polite, friendly and helpful customer service to government customers on information technology issuesAct as liaison and action officer between office VIPs and IT support teams for multiple IT systems across many organizations and classification levelsCoordinate the flow of information and the implementation of business processes within the organization, leveraging technology to streamline and automate standard workflowsTroubleshoots issues promptlyManage the configuration and content of office SharePoint sties and document librariesOversees activity pertaining to the maintenance of SharePointCustomizes SharePoint sites for effective collaboration and content sharing including the creation of custom workflows.Holds training and informational sessions to teach coworkers how to use SharePoint and any custom applications or workflows.Consults with management to devise the most useful ways to apply SharePoint to customer goalsTroubleshoot problems as they arise with user applications, operating systems, and hardwareIdentify and escalate priority issuesRequirements:2+ years in a knowledge management roleDemonstrates specific knowledge of the function and makeup of Microsoft SharePointIs proficient in the use of Microsoft Office Suite and Windows ServersPossesses strong problem-solving and analytical skillsPossesses knowledge of best practices for maintaining information securityIs able to handle confidential and sensitive company information responsiblyPossesses ability to think creatively to devise customizations and uses for SharePointProfessional attitudeIs able to think and work quickly to remedy system shutdowns or serious problemsWillingness to learn new skillsHigh school diploma or equivalentPrevious experience working with SharePoint is requiredCB5 Solutions LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected characteristic.Seniority level AssociateEmployment type Full-timeJob function AdministrativeIndustries IT System Operations and Maintenance#J-18808-Ljbffr