Kitchen Production Team Lead
Goo Goo Cluster
Nashville, TN
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JOB DETAILS
SALARY
$18–$20
JOB TYPE
Full-time
SKILLS
Coaching, Conflict Resolution, Customer Support/Service, Data Entry, Identify Issues, Inventory Levels, Inventory Management, Inventory Reports, Lift/Move 50 Pounds, Mathematics, Microsoft Excel, Microsoft Outlook, Multitasking, Organizational Skills, Problem Solving Skills, Production Control, Production Schedule, Retail Management, Retail Sales, Safety Standards, Safety/Work Safety, Sales, Spreadsheets, Standard Operating Procedures (SOP), Team Lead/Manager, Team Player, Time Management
LOCATION
Nashville, TN
POSTED
12 days ago
Job Title: Kitchen Production Team Lead
Shift Days/ Time: Sunday-Wednesday 2pm-10pm 5th day Flex Schedule
Department: Kitchen
Report To: General Manager and Assistant Store Manager
Exemption Status: Hourly, non-exempt
Goo Goo Cluster Kitchen Production Lead aids the General Manager and ASMs with kitchen production orders, merchandise tasks, kitchen inventory control, and other sales driven projects as needed. The ideal candidate is responsible for partnering with the Kitchen ASM to ensure the flow of merchandise from the kitchen to the retail sales floor is produced in a timely manner. Although production and inventory control are the primary functions of this position, the Kitchen Production Team Lead must also act as a key holder and be customer service driven to internal and external customers.
Responsibilities include but are not limited to the following:
People: Team Building and Production
- Provide a pleasant and meaningful experience for each guest personally, representing Goo Goo Cluster's core values and purpose. Candidate is visible to the public while working during operational hours.
- Work well with others and be flexible in handling multiple tasks.
- Excite the team and guests by demonstrating a passion for chocolate production, Goo Goo Cluster's history, clean working methodology and holding oneself to a high-quality standard.
- Assist in the training and coaching of new team members and provide support when required.
- Attend all training/informative sessions aimed at improving and reinforcing knowledge and understanding of company operations.
- Demonstrates the ability to work with other team members, when necessary, including but not limited to production, “Design Your Own” operations, and operating POS registers when needed.
- Provide integrity, honesty and knowledge that promotes the culture, values, and purpose of Goo Goo Cluster.
- Be a brand ambassador for Goo Goo Cluster by answering questions regarding the product and history and encourage sharing knowledge no matter what the audience.
- Listen to team and guest feedback and report to ASMs and General Manager in a timely manner.
- Set example by demonstrating personal guest service selling skills, personal production goals and motivating team to meet productivity goals.
Operations: Kitchen Operations, Production, and Inventory Control
- Ensure all daily checklists and productivity spreadsheets are completed daily and accurately. Address any ongoing issues with ASM and General Manager.
- Ability to work independently and within a team setting.
- Maintain a neat, clean, and organized kitchen and stockroom.
- Maintain inventory and stock records by performing weekly inventory checks and assist with weekly/monthly inventory audits. Troubleshoot all inconsistent counts.
- Receives, stores, and distributes raw materials within the store. Communicate any inaccuracies or damages to General Manager or MOD (Manager on Duty).
- Assist with resolving receiving discrepancies and Return to Vendor “RTV” damages.
- Assign daily tasks to all Production team members based on orders/needs of the store.
- Record waste according to Goo Goo Cluster Waste Log SOP on productivity spreadsheet.
- Perform line checks throughout the day and follow up for consistency.
- Assist General Manager with production schedule for second shift team.
- Assist General Manager with implementing all health, hygiene, and safety standards as set by Goo Goo Cluster.
- Attend kitchen meetings in absence of ASM.
- Be able to handle emotional, confrontational people in a calm and professional manner.
- Basic knowledge of Microsoft Excel, MS Teams and Outlook.
Requirements:
- Must have or obtain TABC server permit and Food Handlers Permit within 30 days of employment.
- Ability to follow and execute recipes.
- Basic mathematics, recipe measurement calculations and data entry capabilities are essential to be successful in this position.
- Ability to lift to 50lbs.
Core Values and Competencies
C'mon It's Candy! - We're here to have fun and don't take ourselves too seriously.
- Patient
- Open Minded
- Positive Thinker
We Stick Together- We are a team. The team wins when we support each other-in words and in action.
- Team Player
- Fosters Collaboration
- Build Relationships
Be Willing to Go On The Roof: There's no task beneath you, Go the extra mile for our teammates and Clustomers.
- Tenacious
- Resilient
- Responsible
Make Everything A Sweet Experience- Do whatever it takes to enhance the Clustomer experience.
- Empathetic
- Problem Solver
- Relatable
Southern Charm, Y'all- Friendliness first!
- Authentic
- Respectful
- Kind
Candidate must complete the Kitchen Production Training within 30 days of accepting Kitchen Production Team Lead position.
PI284202932
About the Company
G
Goo Goo Cluster
INDUSTRY
Food and Beverage Production