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Kitchen Operations Manager- NRG Stadium

Aramark

Houston, TX

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JOB DETAILS
SKILLS
Business Support, Catering Services, Communication Skills, Continuous Improvement, Cook Dishes, Cost Control, Equal Employment Opportunity (EEO), Event Management, Food Preparation, Food Production, Food Safety, Forecasting, Human Resources, Inventory Costs, Inventory Management, Inventory Reports, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Word, Operational Strategy, Operations, Operations Management, Physical Demands, Problem Solving Skills, Process Management, Regulatory Compliance, Regulatory Requirements, Safety Compliance, Safety/Work Safety, Sanitation, Schedule Development, ServSafe Certification, Sports, Standard Operating Procedures (SOP), Standards Development, Succession Planning, Team Player, Training Program, Twitter
LOCATION
Houston, TX
POSTED
2 days ago

Job Description

The Kitchen Operations Manager is responsible for leading all back-of-house (BOH) kitchen and stewarding operations, ensuring efficient execution, food safety compliance, and exceptional support of culinary and service functions. This role drives operational excellence by maintaining high standards of cleanliness, organization, and productivity while supporting overall business objectives.

The Kitchen Operations Manager establishes and upholds service and management philosophies that promote teamwork, accountability, and continuous improvement. This position partners closely with Culinary, Catering, and Operations leadership to ensure seamless execution of all events and daily foodservice operations.

Job Responsibilities

Operational Leadership & Execution

  • Oversee all BOH kitchen and stewarding operations, ensuring readiness for daily service and event execution.
  • Manage the flow of kitchen equipment, smallwares, and food-related supplies from production through service and back to sanitation areas.
  • Ensure all catering and kitchen equipment is properly transported, cleaned, sanitized, and staged for future use.
  • Maintain appropriate par levels of kitchen equipment, smallwares, and cleaning supplies across all production areas.
  • Partner closely with the Premium Management Team to plan, operationalize, and execute large-scale premium events and catering functions as determined by the Premium Department Director or equivalent. 

Food Safety, Sanitation & Compliance

  • Ensure strict adherence to all food safety, sanitation, and HACCP standards and Lead training programs aligned with ServSafe standards.
  • Partner with the Executive Chef, Operations leadership, and health authorities to maintain compliance with all regulatory requirements.

People Leadership & Development

  • Supervise and develop kitchen utility, stewarding, and distribution teams to ensure safe, efficient operations.
  • Partner with Human Resources and Operations leadership on staffing plans, succession planning, and leadership pipeline development.
  • Lead, train, and support staff, ensuring adherence to operational standards, service expectations, and safety protocols.

Inventory & Cost Control

  • Manage inventory processes for cleaning supplies, chemicals, and kitchen support materials, ensuring accuracy and cost efficiency.
  • Conduct and validate month-end inventory counts and reporting.

Planning & Coordination

  • Partner with the Executive Chef to develop labor schedules based on business demands and event forecasts.
  • Support event execution through coordination of equipment needs, catering pull sheets, and operational readiness.
  • Assist in the development and implementation of standard operating procedures (SOPs) for BOH operations.
  • Assist with support trips to other properties as assigned to aid in operational success and consistency across venues.

Safety & Continuous Improvement

  • Actively participate in facility safety programs and initiatives.
  • Identify opportunities for operational efficiencies, cost savings, and improved workflows.
  • Encourage employee feedback and implement solutions that enhance workplace satisfaction and performance.

Event & Schedule Requirements

  • Must be able to work all events, including but not limited to:
  • Houston Texans Games, Rodeo Houston, Concerts, Conventions
  • Special and additional events as assigned, including support trips to other properties.
  • Must be flexible and available to work nights, weekends, holidays, and extended schedules.
  • During peak and high-demand periods, consecutive workdays may range from 30?35+ days, depending on event schedules and operational needs.

Physical Requirements

  • Ability to lift, push, and pull up to 50 pounds.
  • Ability to stand, walk, and work on feet for extended periods.
  • Ability to work in a fast-paced, high-volume environment, including back-of-house and front-of-house.
  • Comfortable working indoors and outdoors environment with varying weather conditions.

Qualifications

Required

  • ServSafe certification required.
  • 2?3 years of experience in kitchen operations, stewarding, or food production leadership within a high-volume environment.
  • Strong knowledge of food safety, sanitation standards, and inventory management.
  • Proven leadership, organizational, and problem-solving skills.
  • Ability to work a flexible, event-driven schedule including evenings, weekends, and holidays.
  • Proficient in Microsoft Office (Word, Excel) and related operational systems.
  • Strong communication skills with a team-oriented mindset.

 

Preferred

  • Bachelor?s degree in Hospitality Management, Business, or a related field.
  • Prior experience with NFL gamedays, large conventions, festivals, or citywide events.
  • Experience within Aramark, Sports & Entertainment, or similarly scaled hospitality organizations.
  • This role prefers candidates with a DOT driving certification; however, candidates must be able to successfully obtain and maintain certification if hired.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/