Kitchen Assistant General Manager (Day and Night Shift)

If you are looking to make a positive impact in the Horn Lake, MS community through hospitality and inspire our team to deliver excellent service, then our restaurant is a perfect opportunity for you! We are seeking a high-level leader who can take ownership of an area of the restaurant (front counter, kitchen, or drive-thru). This role involves modeling in restaurant operations alongside team members, overseeing systems, and maintaining a team roster through hiring, scheduling, and training. Performance expectations are high, and this role is challenging. It is also a great opportunity to develop your leadership capacity and advance your career while also receiving an industry-leading wage and excellent benefits.

Our Core Values are: Grit, Humility, Ownership, Stewardship, and Tenacity. Which of these core values do you connect most with? We are seeking a passionate individual to join us in helping lead, shape, and grow from within.

Previous experience at a Chick-fil-A restaurant is a plus but not required.

Looking for leaders who can work in one of the following shifts:

Kitchen Assistant General Manager (Day and Night Shift) are responsible for the Opening, Afternoon and Evening shift

Shift: 5:30 am - 4 pm or 2:00 pm-10:30 pm

• Achieving the desired results with food production and safety
• Coaching the behaviors and results of all Team Members

Those behaviors include:

• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail ensures that preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of your assigned area 

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 1 Employee Meal per shift
• 5hrs of OT per week
• Monthly Incentive Plan

Behavior Characteristics:

• Average 45 hours per week in the restaurant
• Focus on systematically and effectively communicating all related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead your team

As a Restaurant Leader, you will:

• Demonstrate a passion for the business and for managing the overall operations
• Find, train, develop, and recognize the best people
• Manage daily activities to ensure guests receive excellent customer service
• Demonstrate a strong awareness and concern for food quality and safety
• Adjust to multiple demands and shifting priorities
• Manage guest experience during your shift.
• Manage the costs of what's used during the production of your shift

Our Expectations of You

Character

• Take ownership of assigned shifts and complete all required tasks
• Be on time and offer your best at every shift
• Work with a sense of urgency
• Prioritize the needs of guests and the team before your own
• Read and abide by everything outlined in the team member handbook

Competency

• Set the example and uphold our standards of service among the team
• Arrange a team according to strengths, delegate tasks, and hold team members accountable
• Ensure team members complete daily food quality checks and cleaning tasks
• Coordinate kitchen operations to prepare catering orders alongside daily operations
• Possesses excellent verbal, written, and electronic communication skills
• Stand for periods up to 5 hours and lift objects as heavy as 50 lbs
• Be attentive to details and “the little things” 

Chemistry

• Motivate and inspire others to do their best work
• Lead the team in carrying out our mission: Be Better, Be Second!
• Embody and help team members embody our values: Positivity, Growth, Ownership, Ambition, and Leadership.
• Resolve conflicts quickly and professionally.

Who We Are:

We run our local business like a winning sports team. We have high standards, a clear playbook, and a passion for winning. We are looking for hard workers who want to grow. We hire every Team Member with the goal of promoting them to a leader.

Who We Are Looking For:

No restaurant experience is required. If you have worked in a warehouse, construction, logistics, sports, landscaping, or are just looking for your first job, your hard work will make you successful here.

We look for four simple things:

• Follow the Playbook: You take pride in doing things the right way every single time.

• Coachable: You welcome honest feedback because you want to get better every day.

• Respect: You treat your teammates like family and bring a positive attitude.

• Steady: You stay calm and focused when the busy rush hits.

What You Get (Features & Benefits):

• Closed on Sundays: Guaranteed day off every single week to rest, recharge, and spend time with family. We protect your work-life balance.

• Free Meals: Enjoy a free meal every single shift you work.

• Paid for Every Hour: We use an all-hourly pay structure. Every single hour you work is an hour you get paid for. No unpaid salary burnout.

• Health Benefits: Job benefits are offered to help take care of you and your family.

• Leadership Training: We will teach you how to run a multi-million-dollar business, manage labor costs, and lead teams.

Your Career Launchpad:

We build leaders. If you want a long-term career with us, we will show you the path to the top. If you want to move into a different field later—like business, construction management, or law enforcement—the high-performance skills you learn here will make you stand out anywhere you apply.

How to Apply:

If you have the grit to work hard and the desire to learn, apply today to join our team!

(Bilingual Spanish/English is a big plus! We welcome hard workers from all backgrounds.)

*Conditional based on restaurant and team member performance

**Contingent on tenure and role in the restaurant

If you schedule an interview and fail to appear, it will be reported to unemployment as a no-show, and you may lose your benefits. Please do not apply if you do not plan to attend an interview.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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