KEY Product Support Analyst

The Reynolds and Reynolds Company

College Station, TX

JOB DETAILS
SKILLS
Analysis Skills, Cellular Telephone, Control Systems, Customer Support/Service, Fitness, GPS (Global Positioning System), Identify Issues, Mentoring, Operating Systems, PC (Personal Computer) Systems, Peripheral Hardware, Problem Solving Skills, Product Support, Radio Frequency Identification (RFID), Resolve Customer Issues, Sports, Technical Support, Training/Teaching
LOCATION
College Station, TX
POSTED
7 days ago

As a Technical Support Specialist, you will receive training on a variety of Key Control systems and technologies, enabling you to provide technical support to both clients and field associates. In this role, you will troubleshoot and resolve issues involving PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID, and GPS technologies.

This position offers the opportunity to develop strong technical troubleshooting, problem-solving, and customer service skills while supporting a diverse customer base. Training includes hands-on technical labs, mentor-based team shadowing, and real-world experience as a valued member of the support team.

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid vacation, sick days, and holidays
  • Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including:

  • Referral bonuses
  • Professional development and training
  • Promotion from within
  • Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including:

  • An onsite dining facility offering complimentary breakfast and lunch
  • A fitness center
  • An onsite medical center
  • A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

About the Company

T

The Reynolds and Reynolds Company

Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.

To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Computer Software
FOUNDED
1866
WEBSITE
http://www.reyrey.com/