Key Holder

Customer Service: Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store.

Brand - Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales.

Operations - Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.

Business Acumen -Demonstrates understanding and ability to speak to daily sales goals and results, stay current on promotions and sales contests.

Talent Management - Coaches associates to stock replenishment and adhering to visual brand standards

Operations - Assume store leadership position within the store and overall store accountability in the absence of the store manager.

• Leads efforts to prepare stock and sales floor assignments, performs markdown and other promotional activities as needed.
• Assists in the opening and closing of the store.

Other Duties as Assigned - Perform other duties as assigned by store manager and assistant store manager.

Asset Protection - Must adhere to all asset protection policies and procedures as outlined in RAP SOP's.

Safety: Must follow all safe work practices, escalate unsafe conditions and report incidents.