Key Accounts Coordinator - Home Décor / Retail
Location: Arlington, TX (Onsite)
Employment Type: Direct Hire
Position Overview
We are seeking a highly organized and detail-driven Key Accounts Coordinator to support national and independent retail accounts within a fast-paced, product-driven environment. This role is critical to ensuring seamless order execution, strong customer relationships, and accurate coordination between internal teams and external partners.
The ideal candidate thrives in a high-volume setting, enjoys managing multiple priorities, and takes ownership of the full order lifecycle from initial entry through final delivery.
About the Company
Our client is a well-established national wholesale distributor headquartered in Arlington, Texas, with over 30 years of experience serving retailers across the United States. The organization specializes in seasonal décor and lifestyle merchandise, delivering curated collections aligned with evolving consumer trends.
With showroom presence in major markets such as Atlanta, Dallas, and Las Vegas, the company continues to grow through strong retail partnerships and innovative product offerings.
Key Responsibilities
* Manage assigned customer accounts and oversee the full order fulfillment lifecycle
* Process sales orders, generate quotes, and support orders originating from market events
* Build and maintain strong relationships through proactive communication with customers
* Provide accurate delivery timelines and status updates
* Create and issue purchase orders to vendors, ensuring accuracy and completeness
* Monitor vendor performance and maintain communication regarding order status
* Coordinate customer-specific tagging, routing, and shipping requirements
* Provide product details and specifications to customers as needed
* Resolve customer issues including damages, reships, and credit memos
* Maintain organized seasonal order records, including Christmas and Spring product lines
* Manage international orders, including minimum requirements, proformas, freight approvals, and payment coordination
* Support inbound customer inquiries and assist during peak seasonal periods
* Partner cross-functionally with sales, operations, and shipping teams to ensure execution excellence
Qualifications & Skills
* Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
* Experience working with ERP systems, NetSuite preferred
* Strong organizational, multitasking, and time management skills
* Ability to manage multiple deadlines in a fast-paced environment
* Excellent communication, problem-solving, and analytical skills
* Ability to collaborate effectively across teams and departments
Key Success Factors
* High attention to detail with a results-driven mindset
* Proactive and resourceful approach to problem-solving
* Strong sense of urgency in addressing customer needs
* Positive, team-oriented attitude
* Adaptability in a dynamic, seasonal business environment
Work Requirements
* Must reside in or be willing to relocate to the Dallas, Fort Worth area
* Onsite position, collaboration with internal teams is essential
* Willingness to travel to major markets, including Atlanta, Dallas, and Las Vegas, as needed
Why This Opportunity Stands Out
* Join a stable, growth-oriented organization with national reach
* Exposure to key retail accounts and seasonal product cycles
* Opportunity to develop account management and operational expertise
* Collaborative team environment with strong internal support
Alternative Job Titles for Search Optimization - Account Coordinator, Sales Support Coordinator, Customer Account Specialist, Order Management Specialist, Account Support Specialist, Sales Operations Coordinator, Customer Success Coordinator
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.