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Key Account Specialist

Linde Gas & Equipment Inc

Hampton, NJ

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Accounting, Accounts Receivable, Billing, Brochures, Business Solutions, Call Centers, Cargo/Freight, Computer Skills, Customer Experience, Customer Support/Service, Distribution Services, Documentation, Field Sales, Flyers, High School Diploma, Industrial Engineering, Inventory Levels, Marketing, Multitasking, Order Processing, Outsourcing, Performance Metrics, Presentation/Verbal Skills, Pricing, Purchase Orders, Resolve Customer Issues, Retail, Retail Sales, SAP, Sales, Sales Support, Welding, Writing Skills
LOCATION
Hampton, NJ
POSTED
30+ days ago
Linde Gas & Equipment Inc. Key Account Specialist Location: Hampton, NJ Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service with the objective to create a better overall customer experience. Key Account Specialists receive and handle all incoming customer inquiries, taking complete ownership of issue(s) until the customer's goal and/or need is achieved. What we offer you! • Competitive compensation • Comprehensive benefits plan (medical, dental, vision and more) • 401(k) retirement savings plan • Paid time off (vacation, holidays, PTO) • Employee discount programs • Career growth opportunities What you will be doing: • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues. • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations. • Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists Key Account Specialists, as well as our outside sales team. • Uses business software systems to retrieve customer information, verify inventory levels and process orders. • Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices. • Provides quotes for material and freight, order tracking and assistance to sales force and management within set parameters. • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines. • Provides customers with informational materials such as sales brochures, marketing flyers, etc. • Responsible for phone inquiries for service calls and part orders. • Builds and maintains effective working relationships with all internal Linde customers. • Performs at a high level to meet call center team performance metrics. • Outsources products and goods from internal and external locations. • Other duties as assigned. • Access customer and third-party portals to manage PO submission, and accounting details • Review purchase order details for accuracy (e.g. vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database. What makes you great: • High School Diploma required, college or equivalent experience preferred • SAP S/4HANA experience preferred • Minimum of 2 - 4 years of customer service or in store sales experience required • Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas, Electronic Gases, Rare Gas, and Environmental Gas) preferred. • Strong computer skills and ability to multi-task in multiple computer applications required • Excellent verbal and written communications skills • Demonstrated ability to work independently and be self-motivated • Ability to work flexible hours • Office/remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde's current guidelines. Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2025 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1

About the Company

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Linde Gas & Equipment Inc