Key Account Manager – InReach

Role Overview

Drive Client Success at Sodexo InReach — Join Us as a Key Account Manager!

Sodexo InReach is seeking a dynamic and driven Key Account Manager in Santa Clara, California to join our growing team. In this high-impact, field-based role, you will serve as the primary point of contact for a high-profile tech based client.  You will own the client relationships from day one and ensure seamless service delivery across multiple locations. If you thrive in a fast-paced environment, love solving problems proactively, and have a passion for building lasting client partnerships, this is the opportunity for you.

Exciting career advancement opportunities in a growing and innovative segment

Cross-functional collaboration with operations, purchasing, and fulfillment teams

High-visibility role with direct impact on client satisfaction and retention

What You'll Do

• Serve as the primary relationship manager for assigned client locations, prioritizing retention and satisfaction
• Travel to client sites multiple times per week to provide onsite support and proactive service
• Identify, troubleshoot, and resolve operational issues quickly and thoroughly from start to finish
• Collaborate with onsite attendants and internal teams across purchasing, fulfillment, and operations
• Maintain organized schedules and proactive communication to stay ahead of client needs
• Utilize Salesforce, Power BI, Cantaloupe Seed, and Microsoft Excel to manage accounts and report on performance

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Key Account Manager or related experience in client relationship management, account management, or B2B service delivery
• Experience in vending, beverage, hospitality, or tech procurement industries strongly preferred
• Proficiency with Salesforce, Power BI, and Microsoft Excel; Cantaloupe Seed experience a plus
• Highly organized self-starter with the ability to manage a multi-site portfolio and prioritize competing demands
• Strong communication, follow-up, and problem-solving skills with a proactive, resourceful approach
• Must be based in and able to travel to client sites multiple times per week; this is not a remote position

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years