Budget Management, Business Skills, Catering Services, Coaching, Computer Security, Cross-Functional, Customer Relations, Detail Oriented, Employee Retention, Facilities Management, Facilities and Maintenance, Financial Operations, Food and Beverage Industry, Forecasting, Housekeeping/Cleaning, Inventory Costs, Inventory Management, Leadership, Licensing, Maintain Compliance, Marketing, Onboarding, Organizational Skills, Performance Management, Procedure Implementation, Product Pricing, Profit & Loss, Property Maintenance, Regulations, Restaurant, Revenue Growth, Safety Compliance, Sales, Servant leadership, Service Delivery, Talent Management, Team Lead/Manager
Kent Island Resort | A VIVÂMEE Property
Kent Island Resort is seeking an experienced, dynamic Resort General Manager to lead one of the region’s most unique hospitality destinations. This executive-level role is responsible for driving exceptional guest experiences, operational excellence, and financial performance across all areas of the resort.
As the leader of the senior leadership team, the GM will oversee all aspects of the property—including catering, weddings, restaurant operations, guest accommodations, events, and resort programming—while serving as the face of the resort to guests, team members, and the community.
This role requires a passionate leader who embodies servant leadership and thrives in a culture rooted in Joy, Humility, and Ministry.
What You’ll Do
Lead & Inspire
- Champion and model VIVÂMEE values: Joy, Humility, and Ministry
- Build, coach, and develop a high-performing leadership team
- Foster a positive, engaged, and service-driven culture
Drive Operations Excellence
- Oversee all resort operations including:
- Rooms, Housekeeping, Front Desk
- Food & Beverage, Restaurant, Banquets
- Weddings, Catering, and Events
- Sales & Marketing
- Maintenance, IT, Security
- Ensure consistent delivery of exceptional guest service and product quality
- Develop, implement, and improve SOPs across departments
Own Financial Performance
- Manage budgets, forecasting, and P&L performance
- Control labor, inventory, and operational costs
- Implement revenue-driving strategies, pricing, and packages
- Identify creative opportunities to grow revenue across all business lines
Enhance Guest Experience
- Serve as the face of Kent Island Resort
- Build strong relationships with guests, clients, VIPs, and community partners
- Elevate the guest journey across weddings, retreats, and resort experiences
Build & Manage Talent
- Lead recruitment, hiring, onboarding, and training efforts
- Support team member growth, performance management, and retention
- Create a workplace culture that attracts and retains top hospitality talent
Ensure Compliance & Quality
- Maintain compliance with all safety, labor, and licensing regulations
- Oversee facilities, maintenance, and overall property condition
- Ensure operational consistency and brand standards are met
What You Bring
- 10–15+ years of progressive leadership experience in hospitality or resort management
- Strong financial, operational, and business acumen
- Proven ability to lead large, cross-functional teams
- Exceptional communication and relationship-building skills
- Passion for delivering elevated guest experiences
- Highly organized, detail-oriented, and results-driven
About Kent Island Resort
Kent Island Resort is a historic, waterfront destination offering a one-of-a-kind hospitality experience rooted in nature, connection, and renewal. From luxury accommodations and curated culinary experiences to weddings, festivals, and corporate retreats, the resort creates meaningful moments for every guest.
Weddings and catered events are at the heart of our business, and we take pride in delivering unforgettable experiences during life’s most important celebrations.
Our Culture: The VIVÂMEE Way
We live by three core virtues:
- Joy – We love what we do and support one another as a team
- Humility – We respect every individual and lead with openness
- Ministry – We serve with purpose, creating meaningful experiences for our guests
Why Join Us?
- Lead a landmark destination property with a rich history
- Shape the future of a growing, experience-driven resort
- Be part of a values-driven organization focused on people and purpose
- Opportunity for growth within the broader VIVÂMEE portfolio
Kent Island Resort is an Equal Opportunity Employer. We are committed to providing reasonable accommodations in accordance with applicable laws.